Support Ticket BLC-473305: Unanswered

dbateman2k7 · **Support Ticket BLC-473305: Unanswered -** 19-09-2007, 02:03 PM

Hi

Please can a member of the Support Staff or Developers Team please respond to ticket BLC-473305, as it's been almost 6 months and no Impex script which I was promised when I purchased eSupport on May 9th 2007.

craigbrass · 19-09-2007, 02:10 PM

You were promised an impex would be made by support? If so, I don't think support should be making those kind of promises, it is really down to the developers.

Can I ask from which software this is for?

**Raghav Arora** · 19-09-2007, 04:39 PM

Quote:

Originally Posted by dbateman2k7

Hi

Please can a member of the Support Staff or Developers Team please respond to ticket BLC-473305, as it's been almost 6 months and no Impex script which I was promised when I purchased eSupport on May 9th 2007.

Developers indeed are working on it. I have emailed you the details regarding the script.

Regards,

Raghav Arora

dbateman2k7 · 20-09-2007, 02:21 PM

Thanks Raghav

I have received the email, and now await the completed Impex script.

dbateman2k7 · 15-10-2007, 10:32 AM

Any updates on this please Raghav ?

Mahesh Slaria · 18-10-2007, 04:54 AM

Hi Dave,

I have completed Staff, Department, Knowledgebase and Users import script. Now only Tickets import script is left and will write pending script as soon as possible at highest priority.

Regards,

dbateman2k7 · 18-10-2007, 05:39 PM

Thanks for the update Mahesh

dbateman2k7 · 30-11-2007, 01:16 AM

Any update on this Mahesh ?

**Digital Mayhem** · 30-11-2007, 01:58 AM

May I ask what software this Impex Script is for?

**Jamie Edwards** · 30-11-2007, 11:13 AM

Quote:

Originally Posted by dbateman2k7

Any update on this Mahesh ?

I have pinged Mahesh to this for you, I am sorry for the delay.

dbateman2k7 · 01-12-2007, 05:19 PM

Thanks Jamie

**Jamie Edwards** · 01-12-2007, 05:37 PM

Hi Dave,

Have you been in contact with Mahesh?

dbateman2k7 · 03-12-2007, 10:52 PM

Nope, still waiting

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dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	Support Ticket BLC-473305: Unanswered - 19-09-2007, 02:03 PM Hi Please can a member of the Support Staff or Developers Team please respond to ticket BLC-473305, as it's been almost 6 months and no Impex script which I was promised when I purchased eSupport on May 9th 2007. Dave Bateman D&S Hosting

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	19-09-2007, 02:10 PM You were promised an impex would be made by support? If so, I don't think support should be making those kind of promises, it is really down to the developers. Can I ask from which software this is for? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	20-09-2007, 02:21 PM Thanks Raghav I have received the email, and now await the completed Impex script. Dave Bateman D&S Hosting

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	15-10-2007, 10:32 AM Any updates on this please Raghav ? Dave Bateman D&S Hosting

Mahesh Slaria Offline Member Posts: 183 Join Date: Jul 2006	18-10-2007, 04:54 AM Hi Dave, I have completed Staff, Department, Knowledgebase and Users import script. Now only Tickets import script is left and will write pending script as soon as possible at highest priority. Regards,

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	18-10-2007, 05:39 PM Thanks for the update Mahesh Dave Bateman D&S Hosting

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	30-11-2007, 01:16 AM Any update on this Mahesh ? Dave Bateman D&S Hosting

Digital Mayhem Offline Community Moderator Posts: 831 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	30-11-2007, 01:58 AM May I ask what software this Impex Script is for? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	01-12-2007, 05:19 PM Thanks Jamie Dave Bateman D&S Hosting

dbateman2k7 Offline New Member Posts: 9 Join Date: May 2007 Location: Gosport, Hampshire, UK eSupport Owned License	03-12-2007, 10:52 PM Nope, still waiting Dave Bateman D&S Hosting