SupportSuite Customer Feedback

[AndyHCPS]

I am an ICT Technician at a primary school and needed a solution that enabled staff to tell me what they wanted me to do or fix and help me prioritize my jobs.

The previous year we had been using another solution from a competitor. We renewed that software but couldn't get it working on our new server. Unfortunately didn't get support to enable us to fix it either or a refund!

I came accross Support Suite when I was asking for support from an educational company. I really liked the simple interface for submitting tickets and thought it would be ideal for the staff at school to ask for help or fix something. The other solution was fussy. The Live Support feature is a great bonus!

I had been testing this software for the past 2 weeks both as a hosted trial and then installed on our server. After a few support questions we were up and running!

Regarding helping me prioritize jobs, replying, adding notes etc this software is great. It enables me to do this quickly and effortlessly!

Only a few members of staff having been submitting tickets so far as we are going to be using it properly in September when the new term starts. I am sure they will all find this better than the previous version.

So finally I would like to publically thank the staff involved for making a great solution and for the help they have given me and no doubt in the future!

Keep up the good work.

Andy

[Jamie Edwards]

Hi Andy,

It is always good to hear about the scenarios people use our products in, and especially good to hear from a pleased user!

I have heard of SupportSuite being used to manage IT service desks in Universities and Colleges before, but not in a primary school. Glad to hear it has been effective

[AndyHCPS]

I am sure I am pretty unique there Jamie being probably the only primary school, they must work me too hard