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Jamie Edwards Offline
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Thumbs up SupportSuite featured at Ajaxian.com - 22-07-2007, 06:22 PM

SupportSuite's customer Instant Response System (an AJAX-powered suggested solution feature introduced in 2005) has been inadvertently featured in the Ajaxian blog: (http://ajaxian.com/archives/geni-smart-contact-form):

Quote:
Originally Posted by Ajaxian.com
...a nice solution. It appears to let you go right to a contact form that hopefully gets to a live person. However, as it watches your message it gives you pointers to potential solutions. The devil is in the details of how well it does the matches, but it is definitely a nice idea that can help you find your answer quickly, instead of focusing on how NOT to have you contact them at all costs.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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craigbrass Offline
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22-07-2007, 06:43 PM

Looking good guys. Well done.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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supportskins Offline
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23-07-2007, 07:37 AM

Cool! Congrats.



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Sheep Offline
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23-07-2007, 08:08 AM

Nice!


Antoine "Sheep" BERMON
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

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