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Comments, Questions & Feedback Non product related discussion, feedback and questions about Kayako.
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(#1)
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| New Member Posts: 3 Join Date: Jan 2008 SupportSuite Hosted License | Trial expired after 3 days -
28-01-2008, 01:45 PM
Last Friday I activated my Kayako Trial Account. I already made a lot in troubleshooter. This Monday I wanted to work further on the site, but it doesn't exist anymore. Is it possible that an account can be erased after one weekend? I like to have my data back, i'm working for Colruyt Belgium and like to test your program for at least seven days! I also tried to register with another account but I don't get my activation link! Greetz |
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(#2)
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| Operations Manager  |
28-01-2008, 01:52 PM
Hi Josdenos, I apologise for your trial loss; it should not have wiped so early on. I'll investigate why this is happening. If you would like your own trial license to install and set up on your own servers, you are welcome to e-mail sales@kayako.com and we can arrange this for you. Likewise, if you do not receive your new activation link then please contact sales. -------------------------------------------------------------------
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(#3)
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| Team Leader (Support)  Posts: 209 Join Date: Apr 2005 |
28-01-2008, 02:31 PM
We investigated it further and found that the installation team is moving the trial system to some other server due to some issues. It will be done very soon and I recommend you to setup a new trial after 1 business day. Regards, Raghav Arora -------------------------------------------------------------------
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(#4)
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| New Member Posts: 3 Join Date: Jan 2008 SupportSuite Hosted License | 
28-01-2008, 02:37 PM
Hi Jamie, Thanks for the quick answer, however is it possible to restore my old account instead of making a new one? Last Friday I updated my account and today I can't login anymore. I put a lot of work in it and i'm interested in purchasing an accountlicense. So I ask you again: Is it possible to restore my data ???? Greetz |
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(#5)
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| Operations Manager |
29-01-2008, 03:01 PM
Unfortunatly your data cannot be retrived; you will have to recreate it. I apologise for the inconvinience. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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