trying to decide between, eSupport and SupportSuite.

pamphile · **trying to decide between, eSupport and SupportSuite. -** 12-10-2007, 09:05 PM

I'm trying to decide between, eSupport and SupportSuite.

if I choose eSupport,can I upgrade to SupportSuite later ?

craigbrass · 12-10-2007, 09:49 PM

On the owned licences, yes. All you need to do is click an upgrade link inside the members area and pay the difference.

**Digital Mayhem** · 12-10-2007, 09:55 PM

Yes you can upgrade at anytime as Craigbrass said you just click a link inside the members area to pay the difference. Or if purchased from Reseller Contact them to get their Pricing.

craigbrass · 13-10-2007, 08:03 AM

Forgot to add to that, you can easily upgrade the software so that you keep your tickets etc by uploading the new package files, going into the /setup/ directory, clicking upgrade then going back into the /setup/ directory and clicking modify to add the additional modules.

**Jamie Edwards** · 13-10-2007, 12:12 PM

Hi pamphile,

You can upgrade from eSupport to SupportSuite under any of our license options. Simply contact our sales team when you do want to upgrade and they will arrange it for you.

**Digital Mayhem** · 13-10-2007, 01:15 PM

Actually you go to modify and add the additional modules before you click Upgrade.

craigbrass · 13-10-2007, 01:45 PM

Quote:

You can upgrade from eSupport to SupportSuite under any of our license options. Simply contact our sales team when you do want to upgrade and they will arrange it for you.

Oh, can you just pay the difference between what you already paid and the price of the owned licence?

Quote:

Actually you go to modify and add the additional modules before you click Upgrade.

Right, yea, I typed them the wrong way around.

**Jamie Edwards** · 13-10-2007, 01:54 PM

Quote:

Oh, can you just pay the difference between what you already paid and the price of the owned licence?

Maybe, maybe not - it depends on the situation; our sales staff will look at license status at the time and organise something accordingly.

craigbrass · 13-10-2007, 04:27 PM

Ah, cool. Just wanted to get that cleared up for anybody else who comes across this thread and thinks the same as I did.

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pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago eSupport Owned License	trying to decide between, eSupport and SupportSuite. - 12-10-2007, 09:05 PM I'm trying to decide between, eSupport and SupportSuite. if I choose eSupport,can I upgrade to SupportSuite later ? PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	12-10-2007, 09:49 PM On the owned licences, yes. All you need to do is click an upgrade link inside the members area and pay the difference. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Digital Mayhem Offline Community Moderator Posts: 834 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	12-10-2007, 09:55 PM Yes you can upgrade at anytime as Craigbrass said you just click a link inside the members area to pay the difference. Or if purchased from Reseller Contact them to get their Pricing. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

Digital Mayhem Offline Community Moderator Posts: 834 Join Date: May 2005 Location: Henderson, Nevada SupportSuite Owned License phpinfo()	13-10-2007, 01:15 PM Actually you go to modify and add the additional modules before you click Upgrade. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

craigbrass Offline Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	13-10-2007, 04:27 PM Ah, cool. Just wanted to get that cleared up for anybody else who comes across this thread and thinks the same as I did. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger