Virus reported in latest download

jfreyburger · **Virus reported in latest download -** 26-03-2007, 08:25 PM

In supportsuite 3.10.02 zend version, my symatec is reporting a VirusBurst virus in A0015042.EXE and setup.exe

Is there a reason for this?

Ryan Lederman · 26-03-2007, 08:39 PM

What's the MD5 checksum of your 3.10.02 tar.gz file?

Ryan Lederman · 26-03-2007, 08:49 PM

A quick Google search for "A0015042.EXE" yields quite a few results related to a virus. However, we are unable to find this file in the tar.gz file downloaded from the Members Area.

Our initial assumption is that you already have a virus on your system that is producing these symptoms.

bhodges · 27-03-2007, 01:26 PM

I got the same this morning. My computer is not infected with VirusBurst.

The tar.gz was downloaded from the members area on 3-6-07.

VirusBurst
C:\Kayako\esupport-3_10_02-stable-zendclosed\instaalert\Setup.exe
C:\Kayako\esupport-3_10_02-stable-zendclosed\syncworks\Setup.exe

I am using Symanctec AV Corp v10.0.0.359 with virus defs 3/25/07 rev. 25

**Jamie Edwards** · 27-03-2007, 02:15 PM

Hi there,

I'll take a look into this. It is most likely a false positive, but I will find out why.

bhodges · 27-03-2007, 06:02 PM

I agree, probably with the 3/25 definitions because I didn't get it before those were updated. (That I recall)

jfreyburger · 30-03-2007, 03:11 PM

Def files 3/29/2007 rev. 32 are still reporting it as a virus, I will do a new download today for verification.

jfreyburger · 30-03-2007, 03:36 PM

Latest down load does not report a virus.

**Jamie Edwards** · 30-03-2007, 04:10 PM

This is really strange, I cannot offer any explanation for it.

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jfreyburger Offline New Member Posts: 25 Join Date: Nov 2004	Virus reported in latest download - 26-03-2007, 08:25 PM In supportsuite 3.10.02 zend version, my symatec is reporting a VirusBurst virus in A0015042.EXE and setup.exe Is there a reason for this?

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	26-03-2007, 08:39 PM What's the MD5 checksum of your 3.10.02 tar.gz file? Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

bhodges Offline New Member Posts: 7 Join Date: Dec 2006	27-03-2007, 01:26 PM I got the same this morning. My computer is not infected with VirusBurst. The tar.gz was downloaded from the members area on 3-6-07. VirusBurst C:\Kayako\esupport-3_10_02-stable-zendclosed\instaalert\Setup.exe C:\Kayako\esupport-3_10_02-stable-zendclosed\syncworks\Setup.exe I am using Symanctec AV Corp v10.0.0.359 with virus defs 3/25/07 rev. 25

bhodges Offline New Member Posts: 7 Join Date: Dec 2006	27-03-2007, 06:02 PM I agree, probably with the 3/25 definitions because I didn't get it before those were updated. (That I recall)

jfreyburger Offline New Member Posts: 25 Join Date: Nov 2004	30-03-2007, 03:11 PM Def files 3/29/2007 rev. 32 are still reporting it as a virus, I will do a new download today for verification.

jfreyburger Offline New Member Posts: 25 Join Date: Nov 2004	30-03-2007, 03:36 PM Latest down load does not report a virus.