3.11.00 login issue

Laco · **3.11.00 login issue -** 31-07-2007, 04:10 PM

Hi All,

It's seems like I'm keep doing some mistake somewhere. I've installed the new stable build in my testing directory "dev" on the same server where I have "live" 3.10.00 version.

There were no problem during upgrade my "testing" version of Kayako to latest build, no error messages in php. Everything seems to be fine.

However I have a few issue.
1) Once I log in instead of going to "dev" version of Kayako I'm somehow redirected into my "live 3.10.00" version.
2) Captcha doesn't show up picture.

Could somebody please help with this?

I'm in circle and I don't know what I'm doing wrong.

craigbrass · 31-07-2007, 04:19 PM

It sounds like you have your installed url set wrong. You will have to manually adjust it in your database.

Laco · 31-07-2007, 04:35 PM

Sorry Craig.
What do you mean exactly (sorry I'm a newbie)? Where exactly I need to check on this?

craigbrass · 31-07-2007, 04:47 PM

Well as you cannot login, you will need to use phpMyAdmin and go into the table named swsettings. You will then need to look at the row named vkey and find general_producturl and see what the data column says here. If it is incorrect, edit it and try to login again.

Laco · 31-07-2007, 04:58 PM

I've done the changes, delete cache .... but it's still not working. I'm still getting redirected to "live" version.

Strange thing is, the link in browser is showing correct location ..../dev/suppport/ .... however version is showing as 3.10.00

craigbrass · 31-07-2007, 05:00 PM

Is this on an internal box or can you post the URL to your dev helpdesk so I can take a look?

Laco · 31-07-2007, 05:04 PM

It's on internal box. I can email you details.

craigbrass · 31-07-2007, 05:09 PM

Ok. craig <><>at<><> craigbrass.net

Laco · 31-07-2007, 05:19 PM

Thanks a lot.

craigbrass · 31-07-2007, 06:16 PM

Sorry about the delay, got called away to something.

I have changed a setting. Try now.

Laco · 01-08-2007, 08:48 AM

yuppiiiii!!

Thanks a lot! What was a problem? Now I get a quick look and it's seems to work.

I owe some bier!

craigbrass · 01-08-2007, 10:22 AM

The product URL was set wrong. It didn't have the "/dev/" bit in.

Laco · 01-08-2007, 10:32 AM

Hmm...

Do you mean in swsettings table for the product_url?

I'm sure I've change it. Hmm maybe the change did not go through.

craigbrass · 01-08-2007, 10:36 AM

I changed it via the admin cp as I noticed it was wrong. Maybe there is a cache for it somewhere...

Laco · 01-08-2007, 10:41 AM

Well thanks a lot for your help anyway.
I really appreciate it.

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craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 04:19 PM It sounds like you have your installed url set wrong. You will have to manually adjust it in your database. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	31-07-2007, 04:35 PM Sorry Craig. What do you mean exactly (sorry I'm a newbie)? Where exactly I need to check on this?

Laco Offline Member Posts: 41 Join Date: Jul 2007	31-07-2007, 04:58 PM I've done the changes, delete cache .... but it's still not working. I'm still getting redirected to "live" version. Strange thing is, the link in browser is showing correct location ..../dev/suppport/ .... however version is showing as 3.10.00

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 05:00 PM Is this on an internal box or can you post the URL to your dev helpdesk so I can take a look? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	31-07-2007, 05:04 PM It's on internal box. I can email you details.

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 05:09 PM Ok. craig <><>at<><> craigbrass.net Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	31-07-2007, 05:19 PM Thanks a lot.

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 06:16 PM Sorry about the delay, got called away to something. I have changed a setting. Try now. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	01-08-2007, 08:48 AM yuppiiiii!! Thanks a lot! What was a problem? Now I get a quick look and it's seems to work. I owe some bier!

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 10:22 AM The product URL was set wrong. It didn't have the "/dev/" bit in. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	01-08-2007, 10:32 AM Hmm... Do you mean in swsettings table for the product_url? I'm sure I've change it. Hmm maybe the change did not go through.

craigbrass Online Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 10:36 AM I changed it via the admin cp as I noticed it was wrong. Maybe there is a cache for it somewhere... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Laco Offline Member Posts: 41 Join Date: Jul 2007	01-08-2007, 10:41 AM Well thanks a lot for your help anyway. I really appreciate it.