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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 22 Join Date: Dec 2005 | .90 Upgrade -
29-05-2006, 11:59 AM
Hi, Just tried to upgrade to .90 from .80. Accepted Terms & Conditions, gave admin details and click next and get: Fatal error: Incompatible file format: The encoded file has format ID 33, which is too old in C:\Domains\csnewmedia.co.uk\wwwroot\support\setup\ steps\upgrade_step3.php on line 0 ?  |
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(#2)
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| New Member Posts: 15 Join Date: Jan 2006 |
29-05-2006, 01:53 PM
I just upgraded from .81 to .90 without any problem. I use a linux machine, no windows. |
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(#3)
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| New Member Posts: 8 Join Date: May 2004 |
30-05-2006, 08:36 PM
Did you upload over FTP in binary, where appropriate? |
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(#4)
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| New Member Posts: 15 Join Date: Jan 2006 |
31-05-2006, 05:54 AM
I got the zendoptimize file, and followed the upgrade instructions from the manual, copying all the folders except config, modifying the permissions of cache and files folders and executing via web /kayako/setup and selected upgrade |
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