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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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bareAre Offline
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After upgrade, no custom fields updated - 10-08-2006, 04:01 PM

Hi

After upgradring to 3.00.90, custom fields arenīt updated under My Account. I have added a custom text field, and pressing update just refreshes the page, but the custom value added is not shown.

The name on the same page IS updated however. The custom field value is also updated/inserted into the database after looking at swcustomfieldvalues, but it isnīt shown in the form.

I have a custom page I have added in prev. version and have used for a year, and there, printing out the renderClientCustomFields, does not give the value any longer either, but it gives out everything else about the field:

Array ( [0] => Array ( [type] => desc [value] => For high priority [fields] => Array ( [0] => Array ( [type] => text [name] => fbc2ca4f6b [title] => If license code: [description] => [isrequired] => 1 [value] => ) ) ) )

Last edited by bareAre; 10-08-2006 at 04:16 PM.
   
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bareAre Offline
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10-08-2006, 04:34 PM

I found a way to fix it for me, I have posted the solution here:

custom files problem since 3.00.90
   
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