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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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sensit Offline
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Blank Pages - 19-10-2007, 07:09 PM

We upgraded to version 3.11.01 and get blank pages after replying to tickets plus a few other annoying bugs.
We changed (enabled) the mbstring in phpini, but this was no help either.
When we try to change and save our system settings in the admin panel they are also not changed (and saved).

our phpinfo : http://support.sens-it.be/phpinfo

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craigbrass Online
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19-10-2007, 07:44 PM

That PHP Info shows it isn't compiled with MB String. It isn't simply a case of changing a setting, you need to recompile PHP with MB String.


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sensit Offline
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19-10-2007, 09:13 PM

Ok, seems I forgot to put mbstring.dll in phproot after enabling mbstring in php.ini. (windows installation)
   
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19-10-2007, 09:45 PM

Ah. Glad you got it sorted in the end.


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