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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Jun 2007 | Blank Pages after upgrade to 3.10.02 -
19-06-2007, 09:22 PM
Guys, We've just completed an update to 3.10.02 and when we try to do anything, i.e. reply to ticket, etc we get taken to a blank page. Help! Thanks |
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(#2)
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| Senior Member  Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
19-06-2007, 10:24 PM
I believe one other client has reported such an issue. Check your server error_log for any reported errors. Did you incur any issues while upgrading the helpdesk? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia |
21-07-2007, 08:06 PM
I too get this problem. No errors when updating, and strange thing is I have updated this in our test environment and it works fine. Does not seem to be a database/MySQL error as I have also tried taking the DB from test to production but problem still only exists on production. |
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(#4)
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| Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK |
21-07-2007, 09:10 PM
Is your errorlog file showing anything? Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| New Member Posts: 26 Join Date: May 2006 Location: Sydney, Australia |
21-07-2007, 09:14 PM
Hi Craig. Which error log? |
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(#6)
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| Member  Posts: 350 Join Date: Feb 2007 Location: Lyon, France |
21-07-2007, 09:20 PM
Your PHP error log i guess  Edit: do you have an owned licence? -- Lurking around there -- |
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(#7)
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| New Member Posts: 3 Join Date: Jul 2007 |  i get blank pages as well -
31-07-2007, 10:34 PM
Hi all, We have just upgraded as well from 3.10.02 to 3.11.00 when we try to reply to a ticket we get blank pages checked the error log its not showing any errors very frustrating as the tickets are growing and we cant reply to them hope someone can help |
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(#8)
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| Operations Manager  Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
31-07-2007, 10:44 PM
Hi there, Please submit a support ticket (login to your member's area and click the Get Support tab) and the issue will be promptly handled. -------------------------------------------------------------------
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(#9)
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| New Member Posts: 3 Join Date: Jul 2007 |
31-07-2007, 11:06 PM
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(#10)
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| Operations Manager Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
31-07-2007, 11:45 PM
Hi Clay, Why didn't you submit a support ticket instead? Please do this as per my post above. -------------------------------------------------------------------
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(#11)
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| New Member Posts: 3 Join Date: Jul 2007 |
01-08-2007, 12:52 AM
Quote:
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(#12)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting |
01-08-2007, 02:56 AM
I've got the same problem, after replying or sending a new Staff ticket, blank page! 3.11 STABLE |
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(#13)
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| Member Posts: 523 Join Date: Dec 2005 Location: Sitting |
01-08-2007, 03:58 AM
I submitted a support ticket - help desk unusable! |
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(#14)
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| Operations Manager Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
01-08-2007, 11:09 AM
Neal, Is your PHP compiled with mbstring support? -------------------------------------------------------------------
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(#15)
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| Member Posts: 523 Join Date: Dec 2005 Location: Sitting |
01-08-2007, 01:33 PM
I'm using Windows Server 2003 with PHP for x86, we don't do compiles of PHP on the Windows side using IIS. Same exact config as I had in 3.10.02. |
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