Blank screen on install

[quamism]

I have just installed my version of Support Suite and when i browse to the setup folder for install I only receive a blank page.

I have a feeling this has something to do with PHP but im not sure. A link to the phpinfo file is listed below.

phpinfo()

Thanks in advance for anyones help.

[tparikka]

I am encountering the same issue, with PHP 5.2.6, Zend Optimizer 3.3.3, eSupport 3.20.02. If I can assist, let me know what information I should pull from my phpinfo page.

[Dewak]

Have you checked the permissions of the setup folder and it's contents?

[supportskins]

I am encountering the same issue, with PHP 5.2.6, Zend Optimizer 3.3.3, eSupport 3.20.02. If I can assist, let me know what information I should pull from my phpinfo page.

Refer to - Creating a phpinfo() page

[tparikka]

I already had a PHPInfo page ready, but wasn't sure about sharing it. Anyways, the link is http://helpdesk.rhinosoft.com:8080/phpinfo.php.

This is a Windows 2000 Advanced Server box running the Serv-U FTP Server. I have CHMOD my "files" and "cache" folders to 777, and set up my config.php file, but no luck.

[Raghav Arora]

Please change the following parameter and it shall resolve your issue:
display_errors = Off

Switch it to "On"

Regards,

Raghav Arora

[tparikka]

Thank you Raghav! I performed that step and received the following error:

Fatal error: Call to undefined function mysql_connect() in D:\Inetpub\Helpdesk\includes\functions.php on line 421

I have entered the correct details in config.php for my database, and enabled php_imap.dll, php_mysql.dll, and php_mbstring.dll in my php.ini file. What am I missing?

[Raghav Arora]

I believe that you have already installed the helpdesk at:
Hampton Heights - Powered By Kayako SupportSuite

Can you please let me know if you are still getting the issue at some other installation?

[tparikka]

Hi Raghav,

eSupport is only installed on one server. I've never heard of Hampton Heights. I am using a trial Leased License which was granted to me so that I could demo the product locally before purchasing a license.

[Raghav Arora]

Originally Posted by tparikka

Hi Raghav,

eSupport is only installed on one server. I've never heard of Hampton Heights. I am using a trial Leased License which was granted to me so that I could demo the product locally before purchasing a license.

Sorry, its my bad. I assumed that the phpinfo() in the first post, was yours.

Can you please email me your phpinfo() file and I will look into this issue. As it seems to be MySQL compilation issue only.

[tparikka]

Raghav,

I posted the link on 7.5.08 - it is online, again, at http://helpdesk.rhinosoft.com:8080/phpinfo.php. My trial ID expires on 5/14 - should I request a new one so that I can continue working on this issue?

[Raghav Arora]

The phpinfo() link is not working for me. Please email me the complete details and I will look into it.

2. I have extended your trial for next 10 days. You can download the new license key from the members area.

[tparikka]

I'm sorry Raghav, one of our sysadmins added an IP-based ACL to that IIS site. I have removed it and you should now be able to access it.

[Raghav Arora]

Sorry, but no luck for me. Please send me the phpinfo() at raghav.arora@kayako.com and I will look into it.

[supportskins]

You need to make the following changes to your php.ini:

reporting = E_ALL & ~E_NOTICE
magic_quotes_gpc = On
max_execution_time = 600
memory_limit = 50M
upload_max_filesize = 20M