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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 38 Join Date: Jul 2007 |  Can not log in to Admin Area -
07-07-2007, 07:42 AM
I just bough this product and follow the directions. The licence key says: http://www.troublecenter.com Yet when I install it the Product Url says: http://troublecenter.com No matter what I do and type that box I get the following error: "ERROR: Domain does not match license key file domain (troublecenter.com), please change the product path to match the domain under Admin CP > Settings > General Settings This Product will not work properly unless untill that value is changed." Yet it will not let me login - admin/control - and make any changes - I get this error: Warning: Cannot modify header information - headers already sent by (output started at /home/trouble/public_html/swift.php:265) in /home/trouble/public_html/includes/functions.php on line 1614 Warning: Cannot modify header information - headers already sent by (output started at /home/trouble/public_html/swift.php:265) in /home/trouble/public_html/includes/functions.php on line 1627 Warning: Cannot modify header information - headers already sent by (output started at /home/trouble/public_html/swift.php:265) in /home/trouble/public_html/includes/functions.php on line 1627 Then it takes me right back to the login screen. Please help - I read all your manuals, knowledge base and forums... How do I login and change this value or where can I go to change this value? |
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(#2)
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| Senior Member  Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
07-07-2007, 08:28 AM
The issue is with your Kayako license key. It seems the domain you used while generating the license key does not match the domain on which the software is installed on. The domain for the license key should be set as "troublecenter.com" without http or www. You will have to contact Kayako Support to fix the issue. Unfortunately this issue cannot be fixed before Monday as Kayako does not work on weekends. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Operations Manager  Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
07-07-2007, 11:29 AM
Hi zippohosting, I have updated your domain to troublecenter.com - please download your key.php again and reupload it. -------------------------------------------------------------------
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(#4)
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| Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
07-07-2007, 11:37 AM
Good to know there is someone to fix such issues on a weekend. Great job Jamie! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Senior Member Posts: 5,766 Join Date: Jun 2005 Location: Cumbria, UK |
07-07-2007, 11:41 AM
Yea, this is really handy for urgent issues like this. Nice job Jamie! Icon Headquarters - Its Elixir - Web2Messenger |
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(#6)
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| Member Posts: 38 Join Date: Jul 2007 | Thank you -
07-07-2007, 02:26 PM
Wow - thank you so much - I have read nothing but Horror Stories about support and support on the weekends - Maybe because I am a new client - but regardless - I want to thank you. |
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(#7)
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| Member Posts: 38 Join Date: Jul 2007 |  It Works -
07-07-2007, 02:29 PM
Thank You - Thank You - it works - I am glad - Now I can work on it all weekend. http://troublecenter.com/index.php |
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(#8)
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| New Member Posts: 1 Join Date: Mar 2008 | same issue -
24-03-2008, 08:20 AM
Hey guys... Im having tsimilar issues, but i don't get the following message: "ERROR: Domain does not match license key file domain (troublecenter.com), please change the product path to match the domain under Admin CP > Settings > General Settings This Product will not work properly unless untill that value is changed." Just the rest. Same error messages. the license looks fine to me, but is it possible for someone to take a quick look. Cheers, Chris |
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(#9)
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| Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
24-03-2008, 10:13 AM
You will need to create a support ticket from the Kayako Members Area at https://members.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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