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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 7 Join Date: Aug 2008 | chat icon issue after upgrading supportsuite -
30-08-2008, 06:10 PM
Hi, I have submitted a ticket about this (so far did not get a reply) but wanted to find out if anyone also faced such issue after the upgrade fro 3.20 to 3.30. If you go to your support url and then click on the button Live support online the next page is not coming up where you are supposed to enter the name and email to begin the chat. Therefore users cannot generate a chat on my site anymore. The icon does show online or offline but clicking on it does not produce any result. Can anyone help in this. Thanks |
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(#2)
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| Operations Manager  Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
30-08-2008, 06:15 PM
Hi msupport2007, We have not had this reported before. What is your ticket ID? Our sales and support offices are closed during the weekend, but I may be able to take a look for you. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 7 Join Date: Aug 2008 |
30-08-2008, 07:01 PM
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Can you please see if you can do anything as that would mean that live chat would be offline the whole weekend since your support staff are not present. | |
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(#4)
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| Senior Member  Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
30-08-2008, 09:26 PM
Did you revert the templates after upgrade? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| New Member Posts: 7 Join Date: Aug 2008 |
31-08-2008, 12:59 AM
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(#6)
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| New Member Posts: 8 Join Date: Aug 2008 |
31-08-2008, 07:46 PM
Hi! I am also having the same problem, reported it and no response I uploaded all files as per instructions and run the upgrade script Ever since it will not work! Ticket ID [BUGS #YYM-309887]: Live Chat Link |
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(#7)
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| New Member Posts: 8 Join Date: Aug 2008 |
31-08-2008, 07:49 PM
revert the template that fixed it for me  |
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(#8)
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| New Member Posts: 7 Join Date: Aug 2008 |
31-08-2008, 11:13 PM
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(#9)
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| New Member Posts: 7 Join Date: Aug 2008 |
31-08-2008, 11:41 PM
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(#10)
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| Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
01-09-2008, 11:18 AM
Good to know the issue is fixed Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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