Conceptual Issue - Client Portal

markb · **Conceptual Issue - Client Portal -** 16-01-2008, 12:28 PM

Just feeling my way around the software. Are we correct in saying that in the client portal you may access the KB, news, Troubleshooter, download and sumbitt a ticket all without registering?

We are a software company and only offer these options to fee paying customers. As it stands, our competitors could access this information - I know a client may give them access, but I don't have to make it easy for them!

Am I missing something here - is there a switch/flag that only enables these features to registered users?

**Jamie Edwards** · 16-01-2008, 12:32 PM

Hi markb,

By default that is correct, but you can configure otherwise by changing the permissions for the 'Guest' group within the staff control panel. You can also create your own usergroups and template groups to maintain access permissions.

markb · 16-01-2008, 12:59 PM

Thanks Jamie, exactly what I was looking to do! Now I am happy.... and already liking this product more.... now to just work out how to import my manuals from word!

Thanks again

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Private (internal) departments are showing up in the client portal!	richm	SupportSuite, eSupport and LiveResponse	23	20-07-2007 01:03 PM
Required field validation if client sends ticket via email	richm	SupportSuite, eSupport and LiveResponse	0	25-05-2007 04:31 AM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM

markb Offline New Member Posts: 27 Join Date: Jan 2008	16-01-2008, 12:59 PM Thanks Jamie, exactly what I was looking to do! Now I am happy.... and already liking this product more.... now to just work out how to import my manuals from word! Thanks again