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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 20 Join Date: Oct 2003 |  Connection Reset During Upgrade in .90 -
11-08-2006, 02:58 PM
I just moved to IIS 6 and figured it was a good time to upgrade from .80 to .90. However during the upgrade script the connection resets and firefox reports "The connection to the server was reset while the page was loading." Is there something I'm doing wrong. I'm using PHP ISAPI. I read the recommended PHP.INI thread and checked all my settings It happens at what seems to be the very end of the script and I think it may have succeeded in upgrading but I can't be sure. Any help would be GREATLY appreciated. |
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(#2)
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| Community Moderator  Posts: 874 Join Date: May 2005 Location: Henderson, Nevada |
11-08-2006, 03:24 PM
um ya I had that problem when using the importer one time and there was a maxtimeout which I believe is in the php.ini that you just have to increase it I changed it I believe from 30 seconds too 120 seconds and then importer worked fine. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#3)
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| New Member Posts: 20 Join Date: Oct 2003 |
11-08-2006, 03:33 PM
No dice I think mine is set to 300 right now. However I am on a virtual server and they are notorious for being terrible time keepers so I tried upwards on to 1200 and it still does it. |
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(#4)
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| New Member Posts: 20 Join Date: Oct 2003 |
11-08-2006, 04:39 PM
I believe it's happening on the finish page. I just tried .95 CVS and it does the same thing. |
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(#5)
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| Community Moderator Posts: 874 Join Date: May 2005 Location: Henderson, Nevada |
11-08-2006, 04:42 PM
oddd Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#6)
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| Community Moderator Posts: 874 Join Date: May 2005 Location: Henderson, Nevada |
11-08-2006, 04:43 PM
hmm odd... I upgraded to .95 CVS just fine... Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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| connection, reset, upgrade |
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