Corrupted files from Client Interface download

chanm · **Corrupted files from Client Interface download -** 13-03-2008, 08:48 PM

Hi

Installed eSupport on Win2k3 running IIS6, PHP5.2.5 and MySQL 5, everything works fine except that all the files downloaded through the client interface will get corrupted, but the files are good if they are downloaded through the staff interface.

any ideas?? Thanks

craigbrass · 14-03-2008, 11:42 AM

Are all files corrupted or is it just certain types?

chanm · 14-03-2008, 09:06 PM

We tried .zip, .exe and .pdf?? The pdf files are fine, but not the others.

supportskins · 14-03-2008, 09:30 PM

Which version of Kayako are you using?

chanm · 17-03-2008, 02:36 PM

Thanks for your reply.

Version :3.11.02
Built Type: CVS

craigbrass · 17-03-2008, 05:03 PM

Try upgrading to the 3.20 RC2. It shows as "Version: 3.20.01 (UNSTABLE) - 12 Mar 2008 11:12 PM" in http://members.kayako.net -> Builds.

chanm · 17-03-2008, 05:46 PM

Thanks for all your help, and it works.

craigbrass · 17-03-2008, 06:01 PM

Great. Glad you got it sorted.

supportskins · 17-03-2008, 09:16 PM

Did upgrading fix the issue or it was something else?

craigbrass · 18-03-2008, 10:21 AM

I think he implied that by saying it worked after I suggested upgrading. This was a bug fixed a while back I remember reading.

supportskins · 18-03-2008, 02:22 PM

Ah okay

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chanm Offline New Member Posts: 4 Join Date: Mar 2008	Corrupted files from Client Interface download - 13-03-2008, 08:48 PM Hi Installed eSupport on Win2k3 running IIS6, PHP5.2.5 and MySQL 5, everything works fine except that all the files downloaded through the client interface will get corrupted, but the files are good if they are downloaded through the staff interface. any ideas?? Thanks

craigbrass Offline Senior Member Posts: 5,767 Join Date: Jun 2005 Location: Cumbria, UK	14-03-2008, 11:42 AM Are all files corrupted or is it just certain types? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

chanm Offline New Member Posts: 4 Join Date: Mar 2008	14-03-2008, 09:06 PM We tried .zip, .exe and .pdf?? The pdf files are fine, but not the others.

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	14-03-2008, 09:30 PM Which version of Kayako are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

chanm Offline New Member Posts: 4 Join Date: Mar 2008	17-03-2008, 02:36 PM Thanks for your reply. Version :3.11.02 Built Type: CVS

craigbrass Offline Senior Member Posts: 5,767 Join Date: Jun 2005 Location: Cumbria, UK	17-03-2008, 05:03 PM Try upgrading to the 3.20 RC2. It shows as "Version: 3.20.01 (UNSTABLE) - 12 Mar 2008 11:12 PM" in http://members.kayako.net -> Builds. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

chanm Offline New Member Posts: 4 Join Date: Mar 2008	17-03-2008, 05:46 PM Thanks for all your help, and it works.

craigbrass Offline Senior Member Posts: 5,767 Join Date: Jun 2005 Location: Cumbria, UK	17-03-2008, 06:01 PM Great. Glad you got it sorted. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	17-03-2008, 09:16 PM Did upgrading fix the issue or it was something else? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,767 Join Date: Jun 2005 Location: Cumbria, UK	18-03-2008, 10:21 AM I think he implied that by saying it worked after I suggested upgrading. This was a bug fixed a while back I remember reading. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India	18-03-2008, 02:22 PM Ah okay Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/