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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Oct 2007 | Cron Job 500 Error -
26-10-2007, 08:54 PM
We added a second mail queue and now neither mail queue is downloading anything from the pop3 server. I talked to live support and they said that it is because helpdesk.cron/index.php?_t=parser is causing a Server Error 500? They just said to contact the system administrator and gave us this link: http://support.microsoft.com/kb/311766 I am the administrator and that really doesn't help? Any idea what could be causing this? Any help would be greatly appreciated. Thanks, Aubrey |
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(#2)
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| Senior Member  Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
27-10-2007, 11:10 PM
What if you remove the new email account, does is start working again? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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