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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 3 Join Date: Sep 2008 | Cron Job / Submitting a ticket -
05-09-2008, 01:38 PM
Hi. I have transferred our kayako support suite from one server to another. it can be accessed via support.stanleygibbons.com Nothing happens when i try to run http://support.stanleygibbons.com/cr....php?_t=parser When submitting a ticket, i'm getting this error Stanley Gibbons Ltd - Powered By Kayako SupportSuiteInvalid SQL: INSERT INTO `swauditlogs` (`ticketid`, `staffid`, `departmentid`, `userid`, `dateline`, `logtype`, `actiontype`, `actionmsg`) VALUES ('4712', '', '3', '2', '1220613937', '5', '15','SLA plan set to: Default'),('4712', '', '3', '2', '1220613937', '5', '14','Setting due time to: 08 Sep 2008 01:23 PM'),('4712', '', '3', '2', '1220613937', '3', '11','New ticket created by Freddy Ashton'); (Incorrect integer value: '' for column 'staffid' at row 1) Please Advice. Thanks. |
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