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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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Hermelin Offline
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Currently running 3.00.90 shall I upgrade? - 08-01-2007, 09:30 AM

Hello,

As beginning of the year is rather quiet, it may be an opportunity to upgrade. May I ask you to share your experience with me?

Thanks,

Anne
   
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08-01-2007, 10:53 AM

We use the latest stable build -- v3.04.10 stable and have found no real issues so far. I would suggest you upgrade to the latest stable build and not any unstable builds even though they might have some extra features. Please note, unstable builds are not well tested and bugs may show up hence it is not advisable to use unstable builds for live support.



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Hermelin Offline
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08-01-2007, 11:28 AM

Thanks for the feedback. I would never consider a non stable version (especially that I just have a live system and no test one).

Actually we currently work e-mail based only (i.e. the portal is not open yet to our users), so it's probably a good opportunity for a smooth upgrade.

Anne
   
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08-01-2007, 11:49 AM

I do not believe you should have any real issues



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20-01-2007, 09:39 PM

Hi there,

Just to confirm that the release went very smoohtly for us.

Anne


Using e-support 3.20.02 for internal support
   
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20-01-2007, 10:03 PM

Good to know



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