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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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mblendinger Offline
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Question Do you recommend me to upgrade to 3.04(STABLE), or directly to 3.04.00 (CVS) ? - 05-10-2006, 04:40 PM

Hello dears:

We are currently working with 3.00.32, I'm thinking if we will win something upgrading to latest stable version (now 3.04) because I can't found a detailed change log easy to follow and compare.

Btw, If upgrading, do you recommend me to upgrade to 3.04(STABLE), or directly to 3.04.00 (CVS) ?

Or may be is best to keep my 3.00.32 and wait for a future big release like 3.1 (next month ? Year ? is really coming soon?) ? (I'm not a fan of upgrading critical software all the weeks)

From your experience: Usually, the upgrade process of kayako is secure ?

It would be nice if some kayako representative can post something regarding this
   
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Neil-UKWSD Offline
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05-10-2006, 05:23 PM

Hi,

I would hold off upgrading as there is another stable build coming.


Neil Wood | UK Web.Solutions Direct Ltd

UK cPanel/WHM hosting accounts
http://ukwebsolutionsdirect.co.uk
   
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Ryan Lederman Offline
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06-10-2006, 12:36 AM

I would HIGHLY recommend upgrading to the STABLE branch, but I would wait for the upcoming 3.04.10 release that we'll release later tonight. It contains some bug fixes that were released with the 3.04.00 stable build.


Ryan Lederman (ryan.lederman ]at[ kayako.com)
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rrnworks Offline
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06-10-2006, 05:21 AM

Speaking of upgrades, what is the latest official ETA for the release of 3.1?
   
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Giray Offline
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06-10-2006, 05:40 AM

Quote:
Originally Posted by Ryan Lederman
I would HIGHLY recommend upgrading to the STABLE branch, but I would wait for the upcoming 3.04.10 release that we'll release later tonight. It contains some bug fixes that were released with the 3.04.00 stable build.
I look forward to 3.04.10 but would also welcome, as I've seen posted elsewhere, a feature or bug upgrade list. Or do we have to go through the changelog?
   
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