Error after upgrade

[Kings College]

Hey guys,

Just gone from 3.11 to 3.30, all gone through fine except when I try to modify an existing ticket.

If I try to change the owner or department, I get a browser error

'A network connection to the server could not be established. Please check your connection to the Internet, then refresh this page.'

After that I'm unable to change any of the drop down lists or the submit button, although the cancel button works and I can still use the top header links (manage, search, new ticket, etc).

Another thing is that once I've used one of the links its changes the colour of the text to purple and also underlines it like a 'used' link on a normal webpage as opposed to the non underlined link that Kayako normally has.

sorry if that doesn't make much sense.....

Stu

[Kings College]

just some more info, this is only showing up when using the web interface, if I use the windows app then its not a problem.

Stu

[John Haugeland]

Sounds like something you'd want the support team on. They don't watch the forums; open a support ticket, though, and they'll hop right on it.