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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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]SK[ Offline
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Error when uploading a file - 17-03-2008, 09:55 AM

When I try to upload a file to my helpdesk I get the following error...

Code:
Warning: fopen(./files/07a9af7de5ed50bab68c817420653b7b.js) [function.fopen]: failed to open stream: Permission denied in /home/infiniti/public_html/helpdesk/includes/functions_jscache.php on line 67

Warning: fwrite(): supplied argument is not a valid stream resource in /home/infiniti/public_html/helpdesk/includes/functions_jscache.php on line 68

Warning: fclose(): supplied argument is not a valid stream resource in /home/infiniti/public_html/helpdesk/includes/functions_jscache.php on line 69

Warning: Cannot modify header information - headers already sent by (output started at /home/infiniti/public_html/helpdesk/includes/functions_jscache.php:67) in /home/infiniti/public_html/helpdesk/includes/functions_html.php on line 1375
Any ideas?
   
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Jamie Edwards Online
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17-03-2008, 10:02 AM

Hi SK,

Is the /files/ directory writeable (CHMOD 777)?


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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]SK[ Offline
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17-03-2008, 10:04 AM

Found the problem. It wasn't writeable no. So I changed it but still had the error, this is when I posted above. I found though that the existing files in this folder were also not writeable. I just needed to do a recursive permissions on the files. After sorting the permissions on these it now works.

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