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(#1)
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| New Member Posts: 3 Join Date: Jan 2006 | Hosted eSupport pages giving mismatch error -
14-01-2009, 05:50 PM
Hi, we're running on Kayako's hosted service and after their recent upgrade I'm getting this error at the top of all our helpdesk pages: [WARNING]: Database Version Tag (3.00.90) and File (3.40.01) Mismatch! Please update your files to the latest revision, This error happens when your database structure is different than the PHP files you are using. Now, as far as I know, I have no ability to update anything to any revision, given that this is the hosted version and Kayako is supposed to manage everything. How am I supposed to fix this? Thanks... /mike |
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(#2)
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| Operations Manager  Posts: 7,372 Join Date: Jan 2006 Location: England, UK |
14-01-2009, 05:56 PM
Hi Mike, Have you contacted support about this? They're the only ones who will be able to assist you. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 3 Join Date: Jan 2006 |
14-01-2009, 06:02 PM
Quote:
/mike | |
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(#4)
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| Operations Manager Posts: 7,372 Join Date: Jan 2006 Location: England, UK |
14-01-2009, 06:08 PM
Hi Mike, Our technicians are already working on it  -------------------------------------------------------------------
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(#5)
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| New Member Posts: 3 Join Date: Jan 2006 |
14-01-2009, 06:27 PM
Quote:
/mike | |
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(#6)
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| New Member Posts: 17 Join Date: Jan 2009 Location: India |
13-03-2009, 06:50 PM
Hello mitchellzone have you tried to upgrade from your members area,,,, upgrade option is also available there,,,,in case of hosted kayako... hope it helps |
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