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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 203 Join Date: Jul 2007 |  hosted upgrade to 3.11? -
31-07-2007, 07:52 PM
Generall speaking, what time frame does Kayako use to upgrade the hosted eSupport/LiveSupport/SupportSuite from one stable build (3.10.02) to another (3.11)? Given that 3.11 stable was released yesterday, would hosted accounts need to wait a few days, weeks, ...? Do hosted account admins get some type of advanced warning about the upgrade, so that they can testthe new build and anticipate problems? Perhaps this is mentioned somewhere (in the license agreement perhaps), but I could not find this information readily available. Thanks (and eagerly awaiting 3.11 of course)!  PeteV. |
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(#2)
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| Operations Manager  Posts: 5,266 Join Date: Jan 2006 Location: United Kingdom |
31-07-2007, 08:01 PM
Hi Pete, You can upgrade yourself (with a few button clicks) via your member's area - http://members.kayako.net as and when you are ready. -------------------------------------------------------------------
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(#3)
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| Member Posts: 203 Join Date: Jul 2007 |
01-08-2007, 06:56 PM
... worked like a charm... Thanks! |
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| 311, hosted, upgrade |
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