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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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mbeijen Offline
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htaccess issue (or opportunity :) ) - 10-07-2008, 01:44 AM

I have the .htaccess below in my / folder, this one is needed for my content manager.

My support suite is installed under /support/, and the .htaccess is giving some issues with it all. I would like to set something up in the .htaccess file which will bypass the /support/ directory.

When I comment out the bottom 3 lines, support is working fine again. With the lines in it, I am having various issues.

Any suggestions are very welcome.

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Options +FollowSymlinks
RewriteEngine on
RewriteBase /

# Rewrite current-style URLs of the form 'index.php?q=x'.
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.cgi?q=$1 [L,QSA]


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mbeijen Offline
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10-07-2008, 04:03 AM

I have found the problem

Had nothing (directly) to do with the .htaccess.

Problem was with the cookie domain path for Kayako, instead of using / , I used the directory path /support/ , and problem gone.


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Jamie Edwards Offline
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10-07-2008, 09:13 AM

Glad you have it sorted, in any case


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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