http 500 error when running set up

[jono1970]

Hi,

Before upgrading my production site I always test the new version on a test server. I have downloaded supportsuite 3.50 zend open. I copied the upload folder to htdocs, modified the config.php file and copied my licence key. I run the setup and see a page with set up, install, modify, etc (for some reason the logo is missing) and click on set up. I am presented with a blamk page and an HTTP 500 error.

Here is the contents of my Apache log:

[Tue Apr 14 19:54:31 2009] [error] [client 127.0.0.1] (20024)The given path misformatted or contained invalid characters: Cannot map GET /kayako/setup/%3C?=strtolower(SWIFTPRODUCT)?>big.gif HTTP/1.1 to file, referer: Kayako Forums - Powered by vBulletin
[Tue Apr 14 19:54:40 2009] [error] [client 127.0.0.1] (20024)The given path misformatted or contained invalid characters: Cannot map GET /kayako/setup/%3C?=strtolower(SWIFTPRODUCT)?>big.gif HTTP/1.1 to file, referer: Kayako Forums - Powered by vBulletin
[Tue Apr 14 19:54:43 2009] [error] [client 127.0.0.1] PHP Parse error: syntax error, unexpected '{' in C:\\Apache2.2\\htdocs\\kayako\\includes\\SmartyLig ht\\class.template.php on line 351, referer: Kayako Forums - Powered by vBulletin
[Tue Apr 14 19:54:48 2009] [error] [client 127.0.0.1] PHP Parse error: syntax error, unexpected '{' in C:\\Apache2.2\\htdocs\\kayako\\includes\\SmartyLig ht\\class.template.php on line 351

any ideas how to proceed?

Cheers,

jono

[Jamie Edwards]

Hi Jono,

In php.ini, make sure that short_open_tags is set to "On".

[jono1970]

Cool - that sorted the problem!

Thanks

Jono

[Philly Idol]

Hey there,

We're having the same issue, but for us it's with IIS7 on a MS Server 2008 box.

We actually had it running before, but after just getting another server, we wanted to do a fresh re-install, so we followed the exact procedures (as far as we know) as we did last time (we even went thru all the docs), and now we're getting this 500 error .

We set the short_open_tag to "On" as suggested, but no go. Any hints/tips/pointers?

Thanks

[supportskins]

Make sure your new server meets all Kayako requirements. For more help I suggest you contact Kayako Support at https://members.kayako.net and provide them with a link to your server phpinfo page.