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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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AlternateImage Offline
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I made a major mistake - 04-02-2008, 12:16 AM

I just upgraded and like an idiot I overrode my config file. Now I cannot do anything from the set up.

What do I do to at least get up and running??
   
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bear Offline
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04-02-2008, 01:04 AM

One of two things:
Recreate the config file from the download.
Restore the file from a recent server backup.
   
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04-02-2008, 08:24 AM

Just change your database login credentials and use the new login information in config.php. That should fix it as well



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04-02-2008, 11:15 AM

As well? That's exactly what I'd suggested, isnt' it?
   
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04-02-2008, 12:53 PM

Quote:
Originally Posted by bear View Post
As well? That's exactly what I'd suggested, isnt' it?
You might have but it wasn't very clear. SS's explanation gave clearer instructions.


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