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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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bhodges Offline
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inputs hidden after upgrade - 27-12-2006, 02:02 PM

I recently upgraded to 3.04.51 and had an initial problem with the update script failing while updating the template table. Support fixed this.

Now the problem is that many of the input boxes in the admin and staff areas are invisible. Combo boxes are still visible.

For example, if I go to Settings, Security in the Admin panel, there are no inputs visible. All I can see is the header "Settings for: Security", followed immediately by the "Update Settings" button.

I searched the forums but couldn't find that anyone had posted about this problem before.

Any ideas on how to correct this?
   
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Mohit Sharma Offline
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28-12-2006, 11:19 AM

Hi,

I am personally looking into this matter. I will update you as soon as I resolve the problem.

Regards,


Mohit used to be a Kayako staff member.
   
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Mohit Sharma Offline
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28-12-2006, 12:28 PM

Hi,

Your issue has been resolved. And everything seems to be working fine from our end.

Regards,


Mohit used to be a Kayako staff member.
   
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bhodges Offline
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28-12-2006, 12:52 PM

Thanks, it seems to be working great now.
   
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