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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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netaddict Offline
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install in https or http - 24-03-2008, 07:22 AM

Can you install Supportsuite in https and is it a supported method by Kayako?

Thanks,
Dylan
   
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pkreil Offline
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24-03-2008, 10:12 AM

Yes, you can.
   
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craigbrass Offline
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24-03-2008, 10:31 AM

I suggest you look at http://forums.kayako.com/f119/system...sl-pages-4612/ (pointing to Jared's (B00MER) post).


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pkreil Offline
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24-03-2008, 12:06 PM

If someone encounters any problems with https-Support, just add the following code to .htaccess (mod_rewrite is needed) and everything will be fine without any modification to the code:

Code:
 RewriteEngine On

RewriteCond %{SERVER_PORT} !^443$
# RewriteCond %{REQUEST_FILENAME} !/cron/index.php
RewriteRule (.*) https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]
Second Condition is only needed if Cron is triggered external and fails if redicrectet to https.
   
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Jamie Edwards Offline
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24-03-2008, 12:23 PM

Hi pkreil,

Excellent idea. Thanks for sharing. I have also copied it to the existing SSL thread.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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