Kayako Logo
Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
Nika Gerson Lohman Offline
Member
 
Nika Gerson Lohman's Avatar
 
Posts: 34
Join Date: Jul 2005
Location: Netherlands

Install notes on Win2k... - 25-07-2005, 06:41 PM

Some install notes which I have gathered... possibly a good idea to make this sticky for people that plan to install v3 on Win2k?

It runs on:

mysql-4.1.13-win32
php-4.4.0-Win32
ZendOptimizer-2.5.10a-Windows-i386

Needs change rights for IUSR_account:

x:\PHPSessions
x:\TEMP
x:\<<webroot>>\files
x:\<<webroot>>\cache

Dutch language is available (see language section) - no other languages found yet.

Needs other key than v2 (download from http://members.kayako.com).

Needs some modifications in PHP.ini (enable imap, iisfunc, w32api extensions), PM me if you need mine...

Download php_iisfunc.dll seperately if PHP hangs after enabling it... Download IISState which dll makes IIS hang (http://www.iisfaq.com/Default.aspx?tabid=2513)

Good luck

Regards,

Nika.
   
Reply With Quote
  (#2) Old
Suneet Offline
New Member
 
Posts: 2
Join Date: Jul 2005

25-07-2005, 11:32 PM

For some reason my PHP installation does not have the extension php_iisfunc.dll .

The php.ini had all the extensions listed, and I removed the ; bfore php_iisfunc.dll and when restarting web services it said it couldn't find the file.

Where can I DL this file?
   
Reply With Quote
  (#3) Old
Neil-UKWSD Offline
Member
 
Neil-UKWSD's Avatar
 
Posts: 861
Join Date: Jun 2003
Location: United Kingdom

25-07-2005, 11:51 PM

Hi,

Try grabbing the DLL from http://kromann.info/download.php?str...Index=PHP4PECL


Neil Wood | UK Web.Solutions Direct Ltd

UK cPanel/WHM hosting accounts
http://ukwebsolutionsdirect.co.uk
   
Reply With Quote
  (#4) Old
netFusion Offline
Member
 
Posts: 393
Join Date: Sep 2003
Location: My wife calls it the doghouse...

SupportSuite
Owned License
26-07-2005, 02:55 AM

Just an FYI...

Quote:
This PECL extension is not bundled with PHP. This extension is available for Win32 only. It provides functions to administrate Microsoft Internet Information Server (IIS). The extension includes function to create web sites and virtual directories as well as configuring security and script mapping. These functions have been added in PHP 4.

It also includes functions for stopping, starting, and manipulating servics as well as modifying security settings.

It includes the following functions:

iis_add_server -- Creates a new virtual web server
iis_get_dir_security -- Gets Directory Security
iis_get_script_map -- Gets script mapping on a virtual directory for a specific extension
iis_get_server_by_comment -- Return the instance number associated with the Comment
iis_get_server_by_path -- Return the instance number associated with the Path
iis_get_server_rights -- Gets server rights
iis_get_service_state -- Starts the service defined by ServiceId
iis_remove_server -- Removes the virtual web server indicated by ServerInstance
iis_set_app_settings -- Creates application scope for a virtual directory
iis_set_dir_security -- Sets Directory Security
iis_set_script_map -- Sets script mapping on a virtual directory
iis_set_server_rights -- Sets server rights
iis_start_server -- Starts the virtual web server
iis_start_service -- Starts the service defined by ServiceId
iis_stop_server -- Stops the virtual web server
iis_stop_service -- Stops the service defined by ServiceId
php_iisfunc.dll is not needed to run eSupport, LiveResponse or SupportSuite.

Most people will not want the ability to manipulate virtual servers, directory security, and Windows services from php scripts.

Be very cautious if you want to enable the php_iisfunc.dll extension, and make sure you have your security permissions setup appropriately on any web sites that you allow to run PHP scripts on your server. Especially if it is used to host sites of others.

If it is a server hosted on the Internet, I would not recommend that you enable it.

Eddie


netFusion Computer and Network Solutions
Web Site: http://www.netFusionKC.com
Web Store: https://www.netfusionkc.com/store/

Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...
   
Reply With Quote
  (#5) Old
netFusion Offline
Member
 
Posts: 393
Join Date: Sep 2003
Location: My wife calls it the doghouse...

SupportSuite
Owned License
26-07-2005, 03:08 AM

Quote:
Originally Posted by Tele'Train Supp
(enable imap, iisfunc, w32api extensions
Also php_w32api.dll was an experimental dll for hooking dll's into the Windows operating system and manipulating the OS from a PHP script. According to php.net, it was removed from distribution when they released 5.1.

php_w32api.dll is not required for eSupport, LiveResponse, or SupportSuite.

And the same warning goes with this one. If you want to enable it, be extremely careful not to put it on a server that is accessible from the internet or has web sites where other people can be using PHP scripts. i.e. do not put it on a hosting server available on the internet...

php.net gives this warning with it:

Quote:
Warning

This extension is EXPERIMENTAL. The behaviour of this extension -- including the names of its functions and anything else documented about this extension -- may change without notice in a future release of PHP. Use this extension at your own risk.
Eddie


netFusion Computer and Network Solutions
Web Site: http://www.netFusionKC.com
Web Store: https://www.netfusionkc.com/store/

Anything I say or do is my own opinion and may make absolutely no sense to anyone but me...
   
Reply With Quote
  (#6) Old
Nika Gerson Lohman Offline
Member
 
Nika Gerson Lohman's Avatar
 
Posts: 34
Join Date: Jul 2005
Location: Netherlands

26-07-2005, 05:07 PM

Hi Suneet,

I found it by searching google :
http://kromann.info/download.php?strFolder=php4-Pecl

I think they removed it from this version of PHP, and supposedly it is included in the CGI version (didn't check that). I am not even sure whether you need it, but it doesn't harm having it on, right?

Btw. for others, IISstate is a product you can use to see what dll makes the system hang. When you look through the log that IISstate creates when starting IIS it clearly mentions the faulty dll not correctly being registered (in our case php_iisfunc.dll).

Regards,

Nika.
   
Reply With Quote
  (#7) Old
Suneet Offline
New Member
 
Posts: 2
Join Date: Jul 2005

26-07-2005, 05:10 PM

Wow. If both of those DLL's are so dangerous, why are they asking to enable them for version 3? They're not needed at all? I definitely don't want to use them if that is the case. Thank you for all the information!
   
Reply With Quote
  (#8) Old
Nika Gerson Lohman Offline
Member
 
Nika Gerson Lohman's Avatar
 
Posts: 34
Join Date: Jul 2005
Location: Netherlands

26-07-2005, 05:10 PM

Hi Eddie (& Neil),

Hadn't seen your posts - thanks for the additional info!

Regards,

Nika.
   
Reply With Quote
  (#9) Old
Nika Gerson Lohman Offline
Member
 
Nika Gerson Lohman's Avatar
 
Posts: 34
Join Date: Jul 2005
Location: Netherlands

26-07-2005, 05:56 PM

Quote:
Wow. If both of those DLL's are so dangerous, why are they asking to enable them for version 3? They're not needed at all? I definitely don't want to use them if that is the case. Thank you for all the information!
I think it was the v2 doc that said to enable them... not v3?

Regards,

Nika.
   
Reply With Quote
  (#10) Old
bluesquares Offline
New Member
 
Posts: 11
Join Date: Oct 2007

eSupport
Owned License
09-10-2007, 03:46 PM

Excellent help on installing PHP correctly on Windows 2003 Server, XP, 2000, etc

http://us2.php.net/install.windows

http://www.iisadmin.co.uk/?p=4
   
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
[Guide][French] Notes for an installation of SupportSuite on OVH Sheep How do I? 2 07-06-2007 07:00 AM
Adding notes? Ticket vs. User... Brent How do I? 5 16-05-2007 04:08 PM
Can't install on win2003 athanasiusrc Installation & Upgrading 0 01-07-2006 07:30 PM
Successful install on Debian Stable Mike_eQuest Installation & Upgrading 1 13-06-2006 02:23 PM



Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0

Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

Our three main products include: SupportSuite, eSupport and LiveResponse



1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46