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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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mintminty59 Offline
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Join Date: Jun 2008
Installation wows - 17-06-2008, 01:31 PM

I am currently on step 9 of the support suite installation.

I am browsing to mydomain.com/support/setup/ in order to continue and I get the following error

Fatal error: Unable to read 58492 bytes in /home/users/*****/html/abso*****.com/support/includes/functions.php on line 0

How to get around this problem.
   
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craigbrass Offline
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17-06-2008, 01:33 PM

This error means you have uploaded the files in ASCII. Please reupload all files in Binary.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
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mintminty59 Offline
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17-06-2008, 02:09 PM

I did exactly what you said , re uploaded it (took a decade) and exactly the same error

Dont worry I was being a fish , I didnt put www infront

Last edited by mintminty59; 17-06-2008 at 02:15 PM.
   
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