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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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dmad Offline
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Posts: 23
Join Date: Jun 2008
Location: Milton Keynes, UK
Installed within a subdomain certain graphics do not work - 19-06-2008, 08:44 PM

I've run the auto setup and logged into the admin CP for the first time. The install was done via the web domain name - here's the crux of it - as a sub directory to the main site - eg http://www.licenseddomainname.com/support/

*HOWEVER* - certain images - for example images within the admin cp options bar (Settings/Templates and so on) do not work because they refer to the domain name not including the sub directory - ie if I hang the mouse over the icon, it shows http://www.licenseddomainname.com/themes - which is wrong, as it should be http://www.licenseddomainname.com/support/themes/....

I saw the same thing, when I ran the install under localhost- when you logged in over the internet, all the images/icons related to http://localhost/..... rather than companyweb.com.... therefore didn't work.

How do i fix?
   
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