Installing Kayako on SLES 10.1

[gbarber]

I'm trying to install Kayako on SLES 10.1 and I getting the "dreaded blank page". Here is my setup:

OS - SLES 10.1
PHP - 5.1.2 (should work with this version: GoPHP5)
mysql - 5.0.26
apache - 2.2.3
ZendOptimizer -/ 3.3.0

php.ini info:

memory limit 32M
set_magic_quote_gpc = On
max_execution_time = 600
zend.ze1_compatibility_mode = On

short_open_tag = On

uploaded files in binary mode - check.
key file copied to the install directory -check.

I tried about everything in every post I can find but haven't been able to resolve this issue.

[Jamie Edwards]

Hi there,

Is mbstring enabled in your PHP installation?

[gbarber]

nope, let me install the mbstrings module and retry. Any other modules required beside imap & mbstrings? The install docs only make mention of having imap support.

I have Installed mbstrings module and restarted apache, still getting a blank setup page.

Originally Posted by gbarber

nope, let me install the mbstrings module and retry. Any other modules required beside imap & mbstrings? The install docs only make mention of having imap support.

Obviously php-mysql is required which I do have installed, other than that just imap and mbstrings?

[craigbrass]

IMAP and MBString is all that is required. Can you post a link to a PHP Info file on your server so we can take a look?

[gbarber]

Here is the text from phpinfo

PHP Version 5.1.2


System Linux xxxxxx 2.6.16.46-0.14-default #1 Thu May 17 14:00:09 UTC 2007 i686 Build Date Jul 30 2007 14:49:53 Configure Command '../configure' '--prefix=/usr' '--datadir=/usr/share/php5' '--mandir=/usr/share/man' '--bindir=/usr/bin' '--with-libdir=lib' '--includedir=/usr/include' '--sysconfdir=/etc/php5/apache2' '--with-config-file-path=/etc/php5/apache2' '--with-config-file-scan-dir=/etc/php5/conf.d' '--with-exec-dir=/usr/lib/php5/bin' '--enable-magic-quotes' '--enable-libxml' '--enable-session' '--with-mm' '--with-pcre-regex' '--enable-xml' '--enable-simplexml' '--enable-spl' '--enable-safe-mode' '--disable-debug' '--enable-memory-limit' '--enable-inline-optimization' '--enable-zend-multibyte' '--disable-rpath' '--with-apxs2=/usr/sbin/apxs2' '--disable-all' '--disable-cli' Server API Apache 2.0 Handler Virtual Directory Support disabled Configuration File (php.ini) Path /usr/local/Zend/etc/php.ini Scan this dir for additional .ini files /etc/php5/conf.d additional .ini files parsed /etc/php5/conf.d/imap.ini, /etc/php5/conf.d/mbstring.ini, /etc/php5/conf.d/mysql.ini, /etc/php5/conf.d/zlib.ini PHP API 20041225 PHP Extension 20050922 Zend Extension 220051025 Debug Build no Thread Safety disabled Zend Memory Manager enabled IPv6 Support enabled Registered PHP Streams php, file, http, ftp, compress.zlib Registered Stream Socket Transports tcp, udp, unix, udg Registered Stream Filters string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, zlib.*
This server is protected with the Suhosin Patch 0.9.6
Copyright (c) 2006 Hardened-PHP Project
This program makes use of the Zend Scripting Language Engine:
Zend Engine v2.1.0, Copyright (c) 1998-2006 Zend Technologies
with Zend Extension Manager v1.2.0, Copyright (c) 2003-2007, by Zend Technologies
with Zend Optimizer v3.3.0, Copyright (c) 1998-2007, by Zend Technologies

PHP Credits

Configuration

PHP Core

DirectiveLocal ValueMaster Value allow_call_time_pass_referenceOffOff allow_url_fopenOnOn always_populate_raw_post_dataOffOff arg_separator.input&& arg_separator.output&& asp_tagsOffOff auto_append_fileno valueno value auto_globals_jitOnOn auto_prepend_fileno valueno value browscapno valueno value default_charsetno valueno value default_mimetypetext/htmltext/html define_syslog_variablesOffOff detect_unicodeOnOn disable_classesno valueno value disable_functionsno valueno value display_errorsOffOff display_startup_errorsOnOn doc_rootno valueno value docref_extno valueno value docref_rootno valueno value enable_dlOnOn error_append_stringno valueno value error_log/var/log/php_error.log/var/log/php_error.log error_prepend_stringno valueno value error_reporting20472047 expose_phpOnOn extension_dir/usr/lib/php5/extensions/usr/lib/php5/extensions file_uploadsOnOn highlight.bg#FFFFFF#FFFFFF highlight.comment#FF8000#FF8000 highlight.default#0000BB#0000BB highlight.html#000000#000000 highlight.keyword#007700#007700 highlight.string#DD0000#DD0000 html_errorsOnOn ignore_repeated_errorsOffOff ignore_repeated_sourceOffOff ignore_user_abortOffOff implicit_flushOffOff include_path.:/usr/share/php5:/usr/share/php5/PEAR.:/usr/share/php5:/usr/share/php5/PEAR log_errorsOnOn log_errors_max_len10241024 magic_quotes_gpcOnOn magic_quotes_runtimeOffOff magic_quotes_sybaseOffOff mail.force_extra_parametersno valueno value max_execution_time600600 max_input_nesting_level6464 max_input_time6060 memory_limit32M32M open_basedirno valueno value output_buffering40964096 output_handlerno valueno value post_max_size8M8M precision1414 realpath_cache_size16K16K realpath_cache_ttl120120 register_argc_argvOffOff register_globalsOffOff register_long_arraysOffOff report_memleaksOnOn report_zend_debugOnOn safe_modeOffOff safe_mode_exec_dirno valueno value safe_mode_gidOffOff safe_mode_include_dirno valueno value sendmail_fromno valueno value sendmail_path/usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i serialize_precision100100 short_open_tagOnOn SMTPlocalhostlocalhost smtp_port2525 sql.safe_modeOffOff suhosin.log.phpscript00 suhosin.log.phpscript.is_safeOffOff suhosin.log.phpscript.nameno valueno value suhosin.log.sapino valueno value suhosin.log.scriptno valueno value suhosin.log.script.nameno valueno value suhosin.log.syslogno valueno value suhosin.log.syslog.facilityno valueno value suhosin.log.syslog.priorityno valueno value suhosin.log.use-x-forwarded-forOffOff track_errorsOffOff unserialize_callback_funcno valueno value upload_max_filesize2M2M upload_tmp_dirno valueno value user_dirno valueno value variables_orderGPCSGPCS xmlrpc_error_number00 xmlrpc_errorsOffOff y2k_complianceOnOn zend.ze1_compatibility_modeOnOn
apache2handler

Apache Version Apache/2.2.3 (Linux/SUSE) Apache API Version 20051115 Server Administrator [no address given] Hostname:Port xxxxxxxx.aetn.org:0 User/Group wwwrun(30)/8 Max Requests Per Child: 10000 - Keep Alive: on - Max Per Connection: 100 Timeouts Connection: 300 - Keep-Alive: 15 Virtual Server No Server Root /srv/www Loaded Modules core prefork http_core mod_so mod_actions mod_alias mod_auth_basic mod_authn_file mod_authz_host mod_authz_groupfile mod_authz_default mod_authz_user mod_authn_dbm mod_autoindex mod_cgi mod_dir mod_env mod_expires mod_include mod_log_config mod_mime mod_negotiation mod_setenvif mod_ssl mod_suexec mod_userdir mod_php5
DirectiveLocal ValueMaster Value engine11 last_modified00 xbithack00
Apache Environment

VariableValue HTTP_HOST xxxxxxx.aetn.org HTTP_USER_AGENT Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6 HTTP_ACCEPT text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 HTTP_ACCEPT_LANGUAGE en-us,en;q=0.5 HTTP_ACCEPT_ENCODING gzip,deflate HTTP_ACCEPT_CHARSET ISO-8859-1,utf-8;q=0.7,*;q=0.7 HTTP_KEEP_ALIVE 300 HTTP_CONNECTION keep-alive HTTP_COOKIE __utma=29651887.103940090.1187010904.1187283569.11 87290276.15; __utmz=29651887.1187010904.1.1.utmccn=(direct)|utm csr=(direct)|utmcmd=(none); __utmc=29651887 HTTP_CACHE_CONTROL max-age=0 PATH /sbin:/usr/sbin:/usr/local/sbin:/opt/gnome/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/usr/games:/opt/gnome/bin:/usr/lib/mit/bin:/usr/lib/mit/sbin SERVER_SIGNATURE <address>Apache/2.2.3 (Linux/SUSE) Server at kayako.aetn.org Port 80</address> SERVER_SOFTWARE Apache/2.2.3 (Linux/SUSE) SERVER_NAME xxxxxxx.aetn.org SERVER_ADDR xxx.xxx.xxx.xxx SERVER_PORT 80 REMOTE_ADDR xxx.xxx.xxx.xxx DOCUMENT_ROOT /srv/www/htdocs SERVER_ADMIN [no address given] SCRIPT_FILENAME /srv/www/htdocs/phpinfo.php REMOTE_PORT 3417 GATEWAY_INTERFACE CGI/1.1 SERVER_PROTOCOL HTTP/1.1 REQUEST_METHOD GET QUERY_STRING no value REQUEST_URI /phpinfo.php SCRIPT_NAME /phpinfo.php
HTTP Headers Information

HTTP Request Headers HTTP Request GET /phpinfo.php HTTP/1.1 Host xxxxxx.aetn.org User-Agent Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6 Accept text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 Accept-Language en-us,en;q=0.5 Accept-Encoding gzip,deflate Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7 Keep-Alive 300 Connection keep-alive Cookie __utma=29651887.103940090.1187010904.1187283569.11 87290276.15; __utmz=29651887.1187010904.1.1.utmccn=(direct)|utm csr=(direct)|utmcmd=(none); __utmc=29651887 Cache-Control max-age=0 HTTP Response Headers X-Powered-By PHP/5.1.2 Keep-Alive timeout=15, max=100 Connection Keep-Alive Transfer-Encoding chunked Content-Type text/html
date

date/time support enabled Timezone Database Version 2005.18 Timezone Database internal Default timezone America/Chicago
DirectiveLocal ValueMaster Value date.default_latitude31.766731.7667 date.default_longitude35.233335.2333 date.sunrise_zenith90.58333390.583333 date.sunset_zenith90.58333390.583333 date.timezoneno valueno value
imap

IMAP c-Client Version 2004 SSL Support enabled
libxml

libXML support active libXML Version 2.6.23 libXML streams enabled
mbstring

Multibyte Support enabled Multibyte string engine libmbfl Multibyte (japanese) regex support enabled Multibyte regex (oniguruma) version 3.7.1
mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.
DirectiveLocal ValueMaster Value mbstring.detect_orderno valueno value mbstring.encoding_translationOffOff mbstring.func_overload00 mbstring.http_inputpasspass mbstring.http_outputpasspass mbstring.internal_encodingISO-8859-1no value mbstring.languageneutralneutral mbstring.script_encodingno valueno value mbstring.strict_detectionOffOff mbstring.substitute_characterno valueno value
mysql

MySQL Supportenabled Active Persistent Links 0 Active Links 0 Client API version 5.0.26 MYSQL_MODULE_TYPE external MYSQL_SOCKET /var/lib/mysql/mysql.sock MYSQL_INCLUDE -I/usr/include/mysql MYSQL_LIBS -L/usr/lib -lmysqlclient
DirectiveLocal ValueMaster Value mysql.allow_persistentOffOff mysql.connect_timeout6060 mysql.default_hostno valueno value mysql.default_passwordno valueno value mysql.default_portno valueno value mysql.default_socketno valueno value mysql.default_userno valueno value mysql.max_linksUnlimitedUnlimited mysql.max_persistentUnlimitedUnlimited mysql.trace_modeOffOff
pcre

PCRE (Perl Compatible Regular Expressions) Support enabled PCRE Library Version 6.2 01-Aug-2005
Reflection

Reflectionenabled Version $Id: php_reflection.c,v 1.164.2.17 2006/01/01 12:50:12 sniper Exp $
session

Session Support enabled Registered save handlers files user mm Registered serializer handlers php php_binary
DirectiveLocal ValueMaster Value session.auto_startOffOff session.bug_compat_42OffOff session.bug_compat_warnOnOn session.cache_expire180180 session.cache_limiternocachenocache session.cookie_domainno valueno value session.cookie_lifetime00 session.cookie_path// session.cookie_secureOffOff session.entropy_fileno valueno value session.entropy_length00 session.gc_divisor10001000 session.gc_maxlifetime14401440 session.gc_probability11 session.hash_bits_per_character55 session.hash_function00 session.namePHPSESSIDPHPSESSID session.referer_checkno valueno value session.save_handlerfilesfiles session.save_path/var/lib/php5/var/lib/php5 session.serialize_handlerphpphp session.use_cookiesOnOn session.use_only_cookiesOffOff session.use_trans_sid00
SimpleXML

Simplexml supportenabled Revision $Revision: 1.151.2.11 $ Schema support enabled
SPL

SPL supportenabled Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilterIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RuntimeException, SimpleXMLIterator, SplFileInfo, SplFileObject, SplObjectStorage, SplTempFileObject, UnderflowException, UnexpectedValueException
standard

Regex Library Bundled library enabled Dynamic Library Support enabled Path to sendmail /usr/sbin/sendmail -t -i
DirectiveLocal ValueMaster Value assert.active11 assert.bail00 assert.callbackno valueno value assert.quiet_eval00 assert.warning11 auto_detect_line_endings00 default_socket_timeout6060 safe_mode_allowed_env_varsPHP_PHP_ safe_mode_protected_env_varsLD_LIBRARY_PATHLD_LIBR ARY_PATH url_rewriter.tagsa=href,area=href,frame=src,input= src,form=fakeentrya=href,area=href,frame=src,input =src,form=fakeentry user_agentno valueno value
xml

XML Support active XML Namespace Support active libxml2 Version 2.6.23
Zend Optimizer

Optimization Pass 1 enabled Optimization Pass 2 enabled Optimization Pass 3 enabled Optimization Pass 4 enabled Optimization Pass 9 enabled Zend Loader enabled License Path no value Obfuscation level 3
zlib

ZLib Support enabled Stream Wrapper support compress.zlib:// Stream Filter support zlib.inflate, zlib.deflate Compiled Version 1.2.3 Linked Version 1.2.3
DirectiveLocal ValueMaster Value zlib.output_compressionOffOff zlib.output_compression_level-1-1 zlib.output_handlerno valueno value
Additional Modules

Module Name
Environment

VariableValue LESSKEY /etc/lesskey.bin NNTPSERVER news INFODIR /usr/local/info:/usr/share/info:/usr/info MANPATH /usr/share/man:/usr/local/man:/usr/X11R6/man:/opt/gnome/share/man HOSTNAME xxxxxx GNOME2_PATH /usr/local:/opt/gnome:/usr XKEYSYMDB /usr/X11R6/lib/X11/XKeysymDB HOST xxxxxx TERM linux SHELL /bin/bash PROFILEREAD true HISTSIZE 1000 MORE -sl get_module_list_done true LC_ALL POSIX GROFF_NO_SGR yes USER root LS_COLORS no=00:fi=00:di=01;34:ln=00;36i=40;33:so=01;35:do =01;35:bd=40;33;01:cd=40;33;01r=41;33;01:ex=00;3 2:*.cmd=00;32:*.exe=01;32:*.com=01;32:*.bat=01;32: *.btm=01;32:*.dll=01;32:*.tar=00;31:*.tbz=00;31:*. tgz=00;31:*.rpm=00;31:*.deb=00;31:*.arj=00;31:*.ta z=00;31:*.lzh=00;31:*.zip=00;31:*.zoo=00;31:*.z=00 ;31:*.Z=00;31:*.gz=00;31:*.bz2=00;31:*.tb2=00;31:* .tz2=00;31:*.tbz2=00;31:*.avi=01;35:*.bmp=01;35:*. fli=01;35:*.gif=01;35:*.jpg=01;35:*.jpeg=01;35:*.m ng=01;35:*.mov=01;35:*.mpg=01;35:*.pcx=01;35:*.pbm =01;35:*.pgm=01;35:*.png=01;35:*.ppm=01;35:*.tga=0 1;35:*.tif=01;35:*.xbm=01;35:*.xpm=01;35:*.dl=01;3 5:*.gl=01;35:*.wmv=01;35:*.aiff=00;32:*.au=00;32:* .mid=00;32:*.mp3=00;32:*.ogg=00;32:*.voc=00;32:*.w av=00;32: XNLSPATH /usr/X11R6/lib/X11/nls ENV /etc/bash.bashrc HOSTTYPE i386 FROM_HEADER no value PAGER less COLUMNS 80 CSHEDIT emacs XDG_CONFIG_DIRS /usr/local/etc/xdg/:/etc/xdg/:/etc/opt/gnome/xdg/ get_includes_done true MINICOM -c on MAIL /var/mail/root PATH /sbin:/usr/sbin:/usr/local/sbin:/opt/gnome/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/usr/games:/opt/gnome/bin:/usr/lib/mit/bin:/usr/lib/mit/sbin CPU i686 INPUTRC /etc/inputrc PWD /etc/init.d LANG POSIX PYTHONSTARTUP /etc/pythonstart LINES 24 TEXINPUTS :/root/.TeX:/usr/share/doc/.TeX:/usr/doc/.TeX SHLVL 3 HOME /root LESS_ADVANCED_PREPROCESSOR no OSTYPE linux LS_OPTIONS -A -N --color=tty -T 0 WINDOWMANAGER no value LESS -M -I MACHTYPE i686-suse-linux LOGNAME root LC_CTYPE en_US.UTF-8 XDG_DATA_DIRS /usr/local/share/:/usr/share/:/etc/opt/kde3/share/:/opt/kde3/share/:/opt/gnome/share/ ACLOCAL_FLAGS -I /opt/gnome/share/aclocal PKG_CONFIG_PATH /opt/gnome/lib/pkgconfig:/opt/gnome/share/pkgconfig LESSOPEN lessopen.sh %s INFOPATH /usr/local/info:/usr/share/info:/usr/info:/opt/gnome/share/info LESSCLOSE lessclose.sh %s %s G_BROKEN_FILENAMES 1 COLORTERM 1 _ /sbin/startproc PREVLEVEL N RUNLEVEL 3 DAEMON /usr/sbin/httpd2-prefork
PHP Variables

VariableValue _REQUEST["__utma"]29651887.103940090.1187010904.1187283569.118729027 6.15 _REQUEST["__utmz"]29651887.1187010904.1.1.utmccn=(direct)|utmcsr=(di rect)|utmcmd=(none) _REQUEST["__utmc"]29651887 _COOKIE["__utma"]29651887.103940090.1187010904.1187283569.118729027 6.15 _COOKIE["__utmz"]29651887.1187010904.1.1.utmccn=(direct)|utmcsr=(di rect)|utmcmd=(none) _COOKIE["__utmc"]29651887 _SERVER["HTTP_HOST"]xxxxxx.aetn.org _SERVER["HTTP_USER_AGENT"]Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6 _SERVER["HTTP_ACCEPT"]text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5 _SERVER["HTTP_ACCEPT_LANGUAGE"]en-us,en;q=0.5 _SERVER["HTTP_ACCEPT_ENCODING"]gzip,deflate _SERVER["HTTP_ACCEPT_CHARSET"]ISO-8859-1,utf-8;q=0.7,*;q=0.7 _SERVER["HTTP_KEEP_ALIVE"]300 _SERVER["HTTP_CONNECTION"]keep-alive _SERVER["HTTP_COOKIE"]__utma=29651887.103940090.1187010904.1187283569.11 87290276.15; __utmz=29651887.1187010904.1.1.utmccn=(direct)|utm csr=(direct)|utmcmd=(none); __utmc=29651887 _SERVER["HTTP_CACHE_CONTROL"]max-age=0 _SERVER["PATH"]/sbin:/usr/sbin:/usr/local/sbin:/opt/gnome/sbin:/root/bin:/usr/local/bin:/usr/bin:/usr/X11R6/bin:/bin:/usr/games:/opt/gnome/bin:/usr/lib/mit/bin:/usr/lib/mit/sbin _SERVER["SERVER_SIGNATURE"]<address>Apache/2.2.3 (Linux/SUSE) Server at xxxxxx.aetn.org Port 80</address> _SERVER["SERVER_SOFTWARE"]Apache/2.2.3 (Linux/SUSE) _SERVER["SERVER_NAME"]xxxxxx.aetn.org _SERVER["SERVER_ADDR"]xxx.xxx.xxx.xxx _SERVER["SERVER_PORT"]80 _SERVER["REMOTE_ADDR"]xxx.xxx.xxx.xxx _SERVER["DOCUMENT_ROOT"]/srv/www/htdocs _SERVER["SERVER_ADMIN"][no address given] _SERVER["SCRIPT_FILENAME"]/srv/www/htdocs/phpinfo.php _SERVER["REMOTE_PORT"]3417 _SERVER["GATEWAY_INTERFACE"]CGI/1.1 _SERVER["SERVER_PROTOCOL"]HTTP/1.1 _SERVER["REQUEST_METHOD"]GET _SERVER["QUERY_STRING"]no value _SERVER["REQUEST_URI"]/phpinfo.php _SERVER["SCRIPT_NAME"]/phpinfo.php _SERVER["PHP_SELF"]/phpinfo.php _SERVER["REQUEST_TIME"]1187387530

[craigbrass]

I assume it is the Zend build you are trying to install? If so, care to try the IonCube build just to test?

[gbarber]

I had the same results with ion cube.

[craigbrass]

Very odd. I suggest you submit a ticket (http://members.kayako.net -> Get Support) and have them take a look at your installation.

[supportskins]

Check your server error_log for any reported errors.

[gbarber]

I can tail the logs but don't see any errors generated when I try to load the setup page.

[craigbrass]

Submit a ticket then I think is the best option. Without having a fiddle on your install, there is noting more we can do on the forum.

[John Haugeland]

The Suhosin "hardened php" patch breaks SupportSuite and a great number of other web applications. It also provides no security features which are relevant in the modern era. The reason Suhosin breaks SupportSuite is that it shuts off a great number of functions unnecessarily, and does so in a very bad way: the PHP interpreter is halted immediately with no error dump.

Shockingly, one of those functions is ini_get() , which is required for any modern PHP application to gauge its environment. The SupportSuite installer makes extensive use of ini_get() to verify its environment to be appropriate.

Once you remove Suhosin, your suite should begin to function properly.

[craigbrass]

The mod_securiy addon does the same thing I have found. You end up having to shove SecFilterEngine Off into every .htaccess file on the server as it breaks most scripts...