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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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  (#1) Old
gedsta07 Offline
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Integration with VB 3.6.4 - 05-08-2007, 05:58 PM

Hi all

First post so please go easy on me. We bought the leased version on Friday and have followed all the instructions to the best of my knowledge.

The issue we are having is using the LOGINSHARE with vbulletin. We have inputted the correct details:

localhost
username
password

However when we go to test it says:

Invalid SQL: SELECT * FROM 'user' WHERE 'username' = 'myname'; (Table 'myname_.user' doesn't exist)

Have I missed a step?

tia
   
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craigbrass Offline
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05-08-2007, 07:38 PM

Do you by any chance use a different table prefix to the one vBulletin defaultly uses?


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gedsta07 Offline
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05-08-2007, 07:42 PM

Yes - vb1

Is there a way I can change it in Kayako?
   
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craigbrass Offline
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05-08-2007, 07:48 PM

You can edit includes/LoginShare/vb.login.php in the two instances that say TABLE_PREFIX.


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gedsta07 Offline
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05-08-2007, 07:52 PM

Hi Craig, I can't edit it its encoded. So looks like I am stuffed

Last edited by gedsta07; 05-08-2007 at 08:05 PM.
   
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Jamie Edwards Offline
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05-08-2007, 07:56 PM

Hi there,

Please e-mail me at my address in the signature and I will send it to you.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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gedsta07 Offline
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05-08-2007, 08:01 PM

Hi Jamie

Emailed

Sorry I just realised I called you Craig in the email

Thx for the excellent support on a Sunday night at 9pm

Ged
   
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craigbrass Offline
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05-08-2007, 08:12 PM

Yea, me and Jamie are a bit sad doing this at this time on a Sunday aren't we


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gedsta07 Offline
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05-08-2007, 08:19 PM

Can I post the table prefix thingy as I cannot get it work?

Glad you are working btw I have been on this for 24 hours and I need a beer
   
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craigbrass Offline
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05-08-2007, 08:30 PM

Just change the following :-
Code:
". TABLE_PREFIX ."
To :-
Code:
vb1_
and the same for the second instance later on in the code. Should do the trick.

Jamie: Two things. Can the LoginShare files be removed from the files getting encrypted? Also, can't the DB prefix be one of the admin entries like I have done in the LoginShares I created?


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gedsta07 Offline
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05-08-2007, 08:43 PM

so it should look like?

Code:
"UPDATE `vb1_users`
and

Code:
("SELECT `userid` FROM `vb1_useremails` WHERE
   
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craigbrass Offline
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05-08-2007, 08:43 PM

Ya.


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gedsta07 Offline
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05-08-2007, 08:47 PM

Nope - don't work same error

Invalid SQL: SELECT * FROM 'user' WHERE 'username' = 'myemailaddress'; (Table 'nameofdatabase_.user' doesn't exist)
   
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craigbrass Offline
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05-08-2007, 08:50 PM

That is really odd then. I suggest you contact Kayako who will investigate the problem on your installation (http://members.kayako.net -> Get Support).

Edit: I wonder if VB has changed their database since the LoginShare was made. This would make sense why it isn't working.


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Jamie Edwards Offline
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05-08-2007, 08:52 PM

Hi there,

Are you sure that vBulletin has been installed into the database you are pointing the LoginShare module to?

This error suggests to me that there is another occurrence that needs updating with the table prefix. I will take a look.


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