Ioncube & Zend hosted with Verio

[neilcorke]

I purchased an owned copy of eSupport after testing a seven day trial. We liked the functionality of the software and my experience with both the sales and technical support departments at Kayako has been extremely good. My problem here more relates to our web-hosting company Verio however, who’s technical support has been less than inadequate recently.


Before purchasing eSupport I called Verio and asked what kind of hosting packing we would need to run this on our domain. I was told a Windows VPS was needed to load either IonCube or Zend Optimizer and switched from the existing plan to this, which was by no means a trouble free transition.


The technical support guy I was dealing with at Verio proudly informed me he was an expert on PHP and recommended I install IonCube rather than Zend and even told me where to find this. I am now getting a error message about editing the php.ini file which is located in a folder C:\PHP Not being able to see anyway of accessing this through the webhosting panel I called technical support at Verio again and was told “we don’t support IonCube” – I asked about Zend Optimizer – same answer.


Thinking this was bit a strange after the previous conversation, I asked to speak to the previous technical support guy, the one who told me he knew all about PHP and recommended Ioncube and even told me where to find it – this time he wasn’t so knowledgeable and unbelievably seemed more concerned that someone had given me his name, than providing an answer.


And that is where I am at the moment with this. If anyone in the forum has any suggestions of what do next to install this, I’d very much appreciate your input

[Jamie Edwards]

Hi Neil,

Firstly, I am terribly sorry to hear of your experience with Verio. It sounds like you are being treated fairly badly here - to me, the suggestion to install Ioncube over Zend seemed to imply they would help you either.

Unless you anticipate immediate heavy loads on your support desk, a VPS is by no means a requirement for your eSupport installation. As you already know, setting up a VPS is a lot more work than using a shared hosting environment.

However, it seems all this is behind you and you wish to work with your VPS. The quick and easy way to "install" Ioncube is actually to just upload the Ioncube loaders (http://www.ioncube.com/loaders.php - the Windows ones assuming your server is running a Windows operating system) into a folder named ioncube within your SupportSuite installation directory.

Ensure that these are uploaded in binary mode, if you are uploading the files (rather than downloading them directly into your VPS).

As I said, this is a quick and easy way to install the Ioncube loaders into the script directory so that the encoded script can run. Ioncube can also be installed server-wide, which I think is what you are attempting to do. Installing server-wide does have benefits; primarily that you do not have to reupload the loaders into each script directory that requires them.

If you continue to run into problems, please submit a support ticket from within your member's area (click Get Support) and the services team will do their best to help you with installing Ioncube and eSupport to your VPS.

Many thanks,

[neilcorke]

I have installed Ioncube already but receive an error message - when I open the file ioncube-loader-helper.php, I get this:

Results

Your PHP install appears to have threading support and run-time Loading is only possible on threaded web servers if using the CGI, FastCGI or CLI interface.
PHP safe mode is enabled and run time loading will not be possible.Instructions

To run encoded files please install the Loader in the php.ini file.To run encoded files please install the Loader in the php.ini file. Alternatively contact your hosting provider or system administrator, and ask them to disable safe mode for your account.

I went through it with Kayako Support and they advised contacting the hosting company.......

[Jamie Edwards]

Hi Neil,

Ok - lets hope someone with know-how replies to this thread. Can you please post your ticket ID?

Have you seen this guide before? http://www.webhostgear.com/77.html

[neilcorke]

Thanks Jamie - this explains how to do it on
Linux server - ours is windows. I have had a bit of feedback from a guy at ionCube who is telling me the same thing - need to edit the php.ini file. Maybe I should look at Zend, but presumably this will need the same thing. I'll let you know what transpires.....