Key file Error? No admin Panel

lspencer · **Key file Error? No admin Panel -** 31-01-2008, 09:33 PM

Hello,

I am setting up an internal server on our local network. The machine is named "kayako" and the domain is "rcfcuxp.local".

How should my key file be configured? I have tried "kayako" "kayako.rcfcuxp.local" and the IP address, but all of them still display the following red banner at the top:

"ERROR: Domain does not match license key file domain (kayako.rcfcuxp.local), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed."

When i originally installed it, I put the domain as "kayako.rcfcuxp.local". Do I need to change that in SQL as well as changing the license file?

Any help would be appreciated. When I try to log into the admin area, it gives me the following errors and then goes immediately back to the login screen:

Warning: Cannot modify header information - headers already sent by (output started at C:\xampp\htdocs\support\swift.php:273) in C:\xampp\htdocs\support\includes\functions.php on line 1614

Warning: Cannot modify header information - headers already sent by (output started at C:\xampp\htdocs\support\swift.php:273) in C:\xampp\htdocs\support\includes\functions.php on line 1627

Warning: Cannot modify header information - headers already sent by (output started at C:\xampp\htdocs\support\swift.php:273) in C:\xampp\htdocs\support\includes\functions.php on line 1627

Thank you.
Logan Spencer

supportskins · 31-01-2008, 09:34 PM

Using what URL do you access the software?

lspencer · 31-01-2008, 09:36 PM

its internal. I can use http://kayako/support or http://kayako.rcfcuxp.local/support or http://10.x.x.x/support

Heck, I could even make it whatever internal name I want through DNS. The computers fully qualified domain name is "kayako.rcfcuxp.local"

craigbrass · 01-02-2008, 09:54 AM

You need to have licenced EVERY domain you wish to access your helpdesk via. Only your licenced domain (listed in members.kayako.net) will work unless you add additional domains via the members area.

supportskins · 01-02-2008, 11:42 AM

You can only use one of the domain. If you use http://kayako/support then you need to generate the license key for "kayako"

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supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	31-01-2008, 09:34 PM Using what URL do you access the software? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

lspencer Offline New Member Posts: 2 Join Date: Jan 2008	31-01-2008, 09:36 PM its internal. I can use http://kayako/support or http://kayako.rcfcuxp.local/support or http://10.x.x.x/support Heck, I could even make it whatever internal name I want through DNS. The computers fully qualified domain name is "kayako.rcfcuxp.local"

craigbrass Offline Senior Member Posts: 5,391 Join Date: Jun 2005 Location: Cumbria, UK	01-02-2008, 09:54 AM You need to have licenced EVERY domain you wish to access your helpdesk via. Only your licenced domain (listed in members.kayako.net) will work unless you add additional domains via the members area. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	01-02-2008, 11:42 AM You can only use one of the domain. If you use http://kayako/support then you need to generate the license key for "kayako" Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/