Live Response

DustinC · **Live Response -** 01-01-2008, 03:41 AM

Hello,
First post, this is for the live response installed on a win xp computer.
After I install I get this error.
Ive tried installing on 2000,xp, vista, and 2 other versions of xp. Ive tried uninstalling, I have the latest build and ive tried downloading the file again. I deleted all the files and retried reinstalling. Ive tried everything I can so im posting here hoping for help.

- Dustin

supportskins · 01-01-2008, 07:41 AM

You might want to create a support ticket from the Kayako Members Area. Another client too reported this issue in this thread - Unknown error when opening live response

craigbrass · 01-01-2008, 10:22 AM

Are these fresh installs or do they have other software installed on them? If so, it would be helpful if you could post a list of what you see inside the Programs section of the control panel.

**Jamie Edwards** · 01-01-2008, 12:57 PM

Hi Dustin,

What version did you install / where are you getting the version from?

DustinC · 02-01-2008, 06:49 AM

The Xp that im using now is Windows Xp Black Edition so it has some applications installed but I tried it with a fresh normal windows xp home and pro disk. My boss said that his support ended so I figured I would ask here first seeing as you guys seem to be really helpful. The build I have is the latest one.

craigbrass · 02-01-2008, 08:55 AM

Did you try the latest version? -> http://hotfix.kayako.com/download/lr....36-STABLE.exe

**Jamie Edwards** · 02-01-2008, 09:14 AM

Please try this version: http://hotfix.kayako.com/download/lr...9-UNSTABLE.exe

DustinC · 02-01-2008, 04:35 PM

Thank you for all the links but no this time when I start up after install it asks me for the account information and all but after i put that in and the main application starts up I get the same error.

supportskins · 03-01-2008, 08:45 AM

I suggest you contact Kayako Support, Ryan or any other WinApp developer will look into it.

craigbrass · 03-01-2008, 09:35 AM

Maybe would be a good idea to go Start -> All Programs -> Accessories -> System Tools -> System Information -> File -> Save and then attach it to the ticket so that the developers can look at it and see any conflicts.

alaghaie · 03-01-2008, 05:00 PM

It's pritty hard to diagnose software errors on "fresh installs". But you should always try to make sure your windows install has all of the optional/custom windows updates before an install.

It's also important to clean out any references inside the registry and remaining program folders (for kayako) when you're reinstalling (after a failed installation).

The last two things to always check are your firewall (and any other spyware settings) and make sure you have the correct permissions (sometimes I try as "The" local admin account) to install/run the program.

DustinC · 03-01-2008, 10:41 PM

Well I cant submit a ticket because I didnt pay for this my boss did and he said his support ran out or something like that. So thats why I came here.

DustinC · 04-01-2008, 04:54 AM

Update: I installed VMware and I installed Windows XP home on that and I used the same disk as the computer I have now. And everything worked on that. No clue if this can help anybody.

supportskins · 04-01-2008, 07:22 AM

Glad to know the issue is fixed for you, thanks for sharing the fix.

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craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	01-01-2008, 10:22 AM Are these fresh installs or do they have other software installed on them? If so, it would be helpful if you could post a list of what you see inside the Programs section of the control panel. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

DustinC Offline New Member Posts: 5 Join Date: Jan 2008	02-01-2008, 06:49 AM The Xp that im using now is Windows Xp Black Edition so it has some applications installed but I tried it with a fresh normal windows xp home and pro disk. My boss said that his support ended so I figured I would ask here first seeing as you guys seem to be really helpful. The build I have is the latest one.

craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	02-01-2008, 08:55 AM Did you try the latest version? -> http://hotfix.kayako.com/download/lr....36-STABLE.exe Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

DustinC Offline New Member Posts: 5 Join Date: Jan 2008	02-01-2008, 04:35 PM Thank you for all the links but no this time when I start up after install it asks me for the account information and all but after i put that in and the main application starts up I get the same error.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	03-01-2008, 08:45 AM I suggest you contact Kayako Support, Ryan or any other WinApp developer will look into it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Online Senior Member Posts: 5,397 Join Date: Jun 2005 Location: Cumbria, UK	03-01-2008, 09:35 AM Maybe would be a good idea to go Start -> All Programs -> Accessories -> System Tools -> System Information -> File -> Save and then attach it to the ticket so that the developers can look at it and see any conflicts. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

DustinC Offline New Member Posts: 5 Join Date: Jan 2008	03-01-2008, 10:41 PM Well I cant submit a ticket because I didnt pay for this my boss did and he said his support ran out or something like that. So thats why I came here.

DustinC Offline New Member Posts: 5 Join Date: Jan 2008	04-01-2008, 04:54 AM Update: I installed VMware and I installed Windows XP home on that and I used the same disk as the computer I have now. And everything worked on that. No clue if this can help anybody.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	04-01-2008, 07:22 AM Glad to know the issue is fixed for you, thanks for sharing the fix. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/