Kayako logo
Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
ryanli Offline
New Member
 
Posts: 1
Join Date: Feb 2009
login the admin web page error - 23-02-2009, 04:50 AM

ERROR: Domain does not match license key file domain (192.168.0.142), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

ERROR (2): Domain does not match license key file domain (kayako), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.


Warning: Cannot modify header information - headers already sent by (output started at /var/www/support/swift.php:344) in /var/www/support/includes/functions.php on line 1623

some helps will be appreciated
   
Reply With Quote
  (#2) Old
craigbrass Offline
Senior Member
 
Posts: 7,557
Join Date: Jun 2005
Location: Cumbria, UK
23-02-2009, 08:39 AM

What do you have listed as your domain inside http://members.kayako.net ?


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Click here for Kayako Software Development

My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
Reply With Quote
  (#3) Old
markoetie Offline
New Member
 
Posts: 6
Join Date: Mar 2009
09-03-2009, 01:27 PM

I have the exact same error.
And if I take a look at http://members.kayako.net - License Key, I see that http://support.arkasis.eu/ is listed there

ERROR: Domain does not match license key file domain (support.arkasis.eu)
Warning: Cannot modify header information - headers already sent by (output started at /home/arkasis001/domains/arkasis.eu/public_html/support/swift.php:344) in /home/arkasis001/public_html/support/includes/functions.php on line 1623

Last edited by markoetie; 09-03-2009 at 01:29 PM.
   
Reply With Quote
  (#4) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 7,373
Join Date: Jan 2006
Location: England, UK
09-03-2009, 01:34 PM

Quote:
Originally Posted by markoetie View Post
I have the exact same error.
And if I take a look at http://members.kayako.net - License Key, I see that http://support.arkasis.eu/ is listed there

ERROR: Domain does not match license key file domain (support.arkasis.eu)
Warning: Cannot modify header information - headers already sent by (output started at /home/arkasis001/domains/arkasis.eu/public_html/support/swift.php:344) in /home/arkasis001/public_html/support/includes/functions.php on line 1623
The reason for this is because you entered
Code:
http://support.arkasis.eu/
as your domain name for your license key file. This is not your domain name - your domain name is:
Code:
support.arkasis.eu
I have corrected this for you. Please re-download your key.php file from the members' area and upload it again.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#5) Old
markoetie Offline
New Member
 
Posts: 6
Join Date: Mar 2009
09-03-2009, 01:38 PM

oh I see. It works now thanks allot
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Error with Admin Login Access tera Installation & Upgrading 10 11-05-2009 09:58 PM
Setup single sign on and live reponse fails jpisini LiveResponse Desktop Application 32 16-01-2009 08:44 PM
No Admin and Staff login page g1wright Installation & Upgrading 5 28-11-2007 10:11 AM
Blank login page when modifying config.php to pt-br admin language Manglio SupportSuite, eSupport and LiveResponse 2 10-01-2007 02:05 AM



Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78