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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
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markoshust Offline
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mail parser not working - 17-06-2008, 07:07 PM

the mail parser stopped working as soon as i relocated the physical path of the support files on the server. (ex. /var/www/support to /var/www/support.domain.com). all of the public domain info is the same.

is there anything i have to update besides /config/config.php?
   
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markoshust Offline
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17-06-2008, 07:13 PM

this readup fixed me.. parser debug

there was a lock file there
   
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