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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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sakuyaslove Offline
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Exclamation In Major need of assistance, Thanks! - 31-07-2008, 12:02 AM

I am switching servers, and I am a coldfusion person so php kind of eludes me. But, I installed PHP and the Support Suite perfectly on the last server. Now though in my move, I copied over the PHP folder, the php.ini, and the supportsuitee folder and put them in the same spots as on the old server. Installed Zend Optimizer 3, and can run a test php file perfectly. Only issue is when I go to load the supportsuite site I get a blank white screen, and every now and then I get an error code "PHP has encountered an Access Violation at 01C9B75A"

If anyone could give me some hints I would greatly appreciate it, I am stuck at the moment, and my old server dissapears in a few days :/
   
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craigbrass Offline
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31-07-2008, 09:33 AM

I take it your running PHP on IIS. If so, what version of PHP? If it isn't the latest, upgrade.


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sakuyaslove Offline
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31-07-2008, 05:30 PM

I reinstalled PHP 5.2.6 thru the exe installer this time in case my manual config kept messing it up. But need to restart the server, cant do that in middle of the day though without taking all my clients offline :/ So I will know tonight if that helped. I will get back on here tomorow and let ya know.
   
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