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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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Dynadata Offline
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Posts: 171
Join Date: Feb 2008
Location: Netherlands
mbstring - 17-03-2008, 02:00 PM

Hello,

By installing Kayako SupportSuite 3.11.01 it failed by "Checking for mbstring extention".
I'm installing on a Windows 2003 Server with IIS 6.0
What should I change in my php.ini file? Only remove the ";" before "extension=php_mbstring.dll"?
Or must I change (enable) more things in my php.ini file by the mbstring section?
Code:
[mbstring]
; language for internal character representation.
;mbstring.language = Japanese
; internal/script encoding.
; Some encoding cannot work as internal encoding.
; (e.g. SJIS, BIG5, ISO-2022-*)
;mbstring.internal_encoding = EUC-JP
; http input encoding.
;mbstring.http_input = auto
; http output encoding. mb_output_handler must be
; registered as output buffer to function
;mbstring.http_output = SJIS
; enable automatic encoding translation according to
; mbstring.internal_encoding setting. Input chars are
; converted to internal encoding by setting this to On.
; Note: Do _not_ use automatic encoding translation for
;       portable libs/applications.
;mbstring.encoding_translation = Off
; automatic encoding detection order.
; auto means
;mbstring.detect_order = auto
; substitute_character used when character cannot be converted
; one from another
;mbstring.substitute_character = none;
; overload(replace) single byte functions by mbstring functions.
; mail(), ereg(), etc are overloaded by mb_send_mail(), mb_ereg(),
; etc. Possible values are 0,1,2,4 or combination of them.
; For example, 7 for overload everything.
; 0: No overload
; 1: Overload mail() function
; 2: Overload str*() functions
; 4: Overload ereg*() functions
;mbstring.func_overload = 0
; enable strict encoding detection.
;mbstring.strict_encoding = Off
   
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Jamie Edwards Offline
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Posts: 5,458
Join Date: Jan 2006
Location: United Kingdom
17-03-2008, 02:02 PM

Hi there,

That is correct; all you need to do is uncomment that line and restart IIS.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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Dynadata Offline
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Posts: 171
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Location: Netherlands
17-03-2008, 02:14 PM

Thanks!
   
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