ModernBill Intergration - Just blank page???

zippohosting · 08:01 PM

I have the latest build of MB:

ModernBill:5.1.7-2-Admin UI:2.0.6

I have this version of Support Suite:

v3.10.02

Issue:

I followed the directions listed here:

Code:

 
 
=========================================
MODERNBILL V5 INTEGRATION HOW TO
=========================================
1) Open integrate/modernbillv5/lib-hooks/app-modernbill-client/integrate.php and change the following line to full absolute path to your Product Installation (SupportSuite/eSupport)
define("SWIFTPATH", "/home/path/to/support/");
Examples:
define("SWIFTPATH", "/home/company/public_html/support/");
 
2) Copy the lib-hooks directory of package to root directory of your ModernBill Installation
3) Copy the KayakoShowHelpdeskTicketDetails.tpl file from integrate/lib-themes/default/app-modernbill-client/templates/helpdesk directory to lib-themes/default/app-modernbill-client/templates/helpdesk directory of your ModernBill installation
3) Thats it! Your ModernBill v5 Client Area is now replaced with the SupportSuite/eSupport Frontend

But when we click on "Submit a ticket" in the dashboard we get a blank page - the same thing happens when we click "Support".

We have verified everything 100 times and still the same thing. Our "swiftpath" is correct - what are we missing or what is missing from the directions?

Thank you for your help.

**Digital Mayhem** · 16-12-2007, 07:45 PM

did you upload everything in forced binary mode? If you would like I can take a look at it.

zippohosting · **Resolved - Forced Binary Is The Key -** 16-12-2007, 08:00 PM

Thank you for you help.

I looked at all the instructions again that came with the pacakge and for the intergration I did not see anything that said "User Forced Binary" as the upload.

Wow - that worked great.

Thanks again.

craigbrass · 16-12-2007, 08:15 PM

Quote:

I looked at all the instructions again that came with the pacakge and for the intergration I did not see anything that said "User Forced Binary" as the upload.

Hmm, deffo needs updating then.

**Jamie Edwards** · 16-12-2007, 08:45 PM

Quote:

Originally Posted by craigbrass

Quote:

I looked at all the instructions again that came with the pacakge and for the intergration I did not see anything that said "User Forced Binary" as the upload.

Hmm, deffo needs updating then.

Just to be sure, all files need updating in binary mode - and this is in the manual.

craigbrass · 16-12-2007, 08:56 PM

He is talking about the How To in the folder.

supportskins · 16-12-2007, 09:31 PM

Have you edited any templates and does your server error_log report any PHP errors?

craigbrass · 16-12-2007, 09:36 PM

Hiren: Look up, he got it working. We are just commenting on how the How To text document in the integrate folder doesn't mention binary upload.

zippohosting · **Now the server reports errors - -** 29-12-2007, 03:07 PM

Now in the client billing area they get this error:

Warning: in_array() [function.in-array]: Wrong datatype for second argument in /home/trouble/public_html/swift.php on line 264

Which is the path to the Support Suite...

Anyone have a clue?

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Digital Mayhem Offline Community Moderator Posts: 854 Join Date: May 2005 Location: Henderson, Nevada	16-12-2007, 07:45 PM did you upload everything in forced binary mode? If you would like I can take a look at it. Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

zippohosting Offline Member Posts: 38 Join Date: Jul 2007	Resolved - Forced Binary Is The Key - 16-12-2007, 08:00 PM Thank you for you help. I looked at all the instructions again that came with the pacakge and for the intergration I did not see anything that said "User Forced Binary" as the upload. Wow - that worked great. Thanks again.

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	16-12-2007, 08:56 PM He is talking about the How To in the folder. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	16-12-2007, 09:31 PM Have you edited any templates and does your server error_log report any PHP errors? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	16-12-2007, 09:36 PM Hiren: Look up, he got it working. We are just commenting on how the How To text document in the integrate folder doesn't mention binary upload. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

zippohosting Offline Member Posts: 38 Join Date: Jul 2007	Now the server reports errors - - 29-12-2007, 03:07 PM Now in the client billing area they get this error: Warning: in_array() [function.in-array]: Wrong datatype for second argument in /home/trouble/public_html/swift.php on line 264 Which is the path to the Support Suite... Anyone have a clue?