Moving Supportsuite to new host and domain!

tommyquang · **Moving Supportsuite to new host and domain! -** 25-04-2008, 08:06 PM

Hello,
I am going to change my site to a new domain, so I have to move Kayako Supportsuite to a new host and URL.
EX: support.old-domain.com -> support.new-domain.net

To prevent the issues, I would like to get some advise/guide of the procedure on moving the system to the new host/domain. If anyone had done this before, please give me some info on this move. Your inputs are really appreciated!

Thank you,

Tommy

**Jamie Edwards** · 25-04-2008, 09:10 PM

Hi Tommy,

You'll find this thread useful: Moving new server/domain

tommyquang · 26-04-2008, 07:44 AM

Hi Jamie,
Thanks for the link!
When I request to reassign the license key to the new domain, will my old Kayako Supportsuite at old domain be stopped working immediately? because I want to make sure the move succesfully and then schedule the day for our customers to use our new domain/system.

**Jamie Edwards** · 26-04-2008, 08:43 AM

HI Tommy,

This can be arranged for you - contact the sales department to discuss it further.

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tommyquang Offline New Member Posts: 9 Join Date: Jun 2007 SupportSuite Owned License	26-04-2008, 07:44 AM Hi Jamie, Thanks for the link! When I request to reassign the license key to the new domain, will my old Kayako Supportsuite at old domain be stopped working immediately? because I want to make sure the move succesfully and then schedule the day for our customers to use our new domain/system.