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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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JoeBorg Offline
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Join Date: Jun 2007
MySQL Error - 14-06-2007, 02:01 AM

I have purchased SupportSuite, followed all the steps all the way up to uploading files on my web server. I adjusted the config file properly, but I get this error message on the setup.php file.

Warning: mysql_connect(): Can't connect to local MySQL server through socket '/usr/local/mysql-5.0/data/mysql.sock' (2) in /home/content/d/n/s/dnsadmin/html/support/includes/functions.php on line 423

I verified that I can make a connection to this database and it was successful.

Anyone know what might be causing this?
   
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craigbrass Offline
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14-06-2007, 08:24 AM

Have you checked your details to make sure they are correct in config.php? Are any other pieces of software able to connect to the database without error?


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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Jamie Edwards Offline
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14-06-2007, 10:27 AM

Hi Joe,

Please submit a support ticket using the Get Support tab within your member's area - a staff member will be able to quickly trace the problem for you.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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ginaG Offline
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10-08-2008, 09:31 AM

Hi Joe,

This is a solution to an error i had, i hope it will help you solve your problem also
MySQL Error Messeage - FixYa

Good luck,
gina.
   
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supportskins Online
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10-08-2008, 10:47 AM

Quote:
Originally Posted by ginaG View Post
Hi Joe,

This is a solution to an error i had, i hope it will help you solve your problem also
MySQL Error Messeage - FixYa

Good luck,
gina.
I do not believe he is experiencing an access denied error



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