new install, doesn't seem to do anything?

[cgodfroid]

Hi,

I also undergo the same problem, running the following config:


- Apache:Apache/2.0.58 (Win32)
- PHP:5.1.4
- Zend: 3.0.1

Error message is:

Parse error: parse error, unexpected '{' in C:\wamp\www\supportsuite\includes\SmartyLight\clas s.template.php on line 351

I asked the sales before buying if PHP 5 was ok... and I got a 'YES'... How have you solved this case?

Thanks.

[supportskins]

This is not a PHP5 issue. Re-upload your files in binary format and it should fix the issue.

[KPotter]

For me, it definitely wasn't a binary issue. I was told to make the following changes in my php.ini, and then everything worked.

short_open_tag = On
max_execution_time = 600
magic_quotes_gpc = On

Originally Posted by cgodfroid

Hi,

I also undergo the same problem, running the following config:


- Apache:Apache/2.0.58 (Win32)
- PHP:5.1.4
- Zend: 3.0.1

Error message is:

Parse error: parse error, unexpected '{' in C:\wamp\www\supportsuite\includes\SmartyLight\clas s.template.php on line 351

I asked the sales before buying if PHP 5 was ok... and I got a 'YES'... How have you solved this case?

Thanks.

[Link]

Hello all,

Thought someone might benefit from a clear confirmation of solution.

Windows 2003 Server SP1 fully patched
IIS6
PHP 5.2.1
Zend Optimizer 3.2.2

Using php-cgi.exe

Running setup script (setup/index.php) produced a front page with 4 links (Setup, Upgrade etc), but importantly, the image didn't appear - looking at properties of image placeholder showed that Smarty tags were not being resolved, and looking in php error log produced:

Parse error: parse error, unexpected '{' in D:\inetpub\support\includes\SmartyLight\class.temp late.php on line 351

Edited php.ini (based on php-recommended):

; Allow the <? tag. Otherwise, only <?php and <script> tags are recognized.
; NOTE: Using short tags should be avoided when developing applications or
; libraries that are meant for redistribution, or deployment on PHP
; servers which are not under your control, because short tags may not
; be supported on the target server. For portable, redistributable code,
; be sure not to use short tags.
;short_open_tag = Off
short_open_tag = On ; Switched this on to make Kayako work

The reason this is needed, is because the SmartyLight scripts begin with <? and not <?php so don't get processed. The SmartyLight library has probably been updated to now include <?php, so it could just be a matter of the Kayako devs including a newer version.

Job done. Thanks to poster above for the heads-up.

[supportskins]

Thank You for sharing

[Luciano]

I would really like to know how to solve this problem. I've been reading and trying to config this sistem for the last 2 days. I first tested it with xamp and worked fine. however i dont like to use xamp in production stage so i am sticking with iis6+php5+mysql5, the problem is that i am having the same issues. I tryed pretty much everything regarding the php.ini file, the only thing i didnt do yet was downgrading.

Does anyone has a solution for this yet? or did we gave money to a software house that doesnt care if theyre customers cant use the application they bought?

[axisfx]

Luciano, that is for sure the case. Good luck trying to get a refund on it too, technical problems are not cause for a refund, you have to find something that it doesn't have or some other extreme for that. Kayako is horrible in regards to support, hands down the worst company I have dealt with online.

[kreal]

Hey guys.

If you still have problems installing eSupport or SupportSuite with PHP 5.2.1. I might have found the solution to the problem.

The reason is that I just purchased eSupport and right when I was ready to run setup.php it came up with this error:

PHP Parse error: syntax error, unexpected '{' in C:\****\****\****\includes\SmartyLight\class.templ ate.php on line 351

As I take it many of you had the same error. Well I then tried to change a bit here and there. And finally by reading some of your post I found the solution for my server environment. This is what you need to do.

Open up in notepad or better:

\includes\SmartyLight\class.compiler.php
\includes\SmartyLight\class.template.php

Now in the top you will see <? change this to <?php

Depending on your server configuration it should work perfect now.

My server configuration is as follows:

IIS 6.0
PHP 5.2.1
MySQL 5.something

php.ini :

short_open_tag = Off
safe_mode = On
zend_extension_ts = C:\****\****\ioncube_loader_win_5.2.dll

Let me know if it works. I will furthermore send this to the developers, so they can fix it in the next release.

Kind regards Kris

[Jamie Edwards]

Hi Kris,

Thank you very much for sharing this - I am sure it will be useful for a number of users present and future.

[jdorenbush]

C:\Program Files\Macromedia\Dreamweaver 8\Configuration\FTPExtensionMap.txt

You can edit how Dreamweaver uploads each individual file type. ASCII or BINARY.

[John Haugeland]

Actually, we require short_tags to be on. Changing <? to <?php is not a fix.