Not receiving tickets after upgrade to latest version.

Success

After I upgrade to the latest version, my supportsuite is not receiving tickets.

I tried sending a few tickets to myself and didn't receive any.

cli folder is already set to 755.

craigbrass · 13-09-2007, 08:04 PM

Did you run the upgrade tool (/setup/ -> Upgrade) after uploading the files?

Have you checked the error logs and if so, what do they say?

Success · 13-09-2007, 08:06 PM

Yes, I ran the upgrade tool.

Where is the error logs?

craigbrass · 13-09-2007, 08:31 PM

Depends on your server. Check the root Kayako directory and also the cli directory. Should be named just errorlog.

Success · 13-09-2007, 08:33 PM

I seek help via the online chat.

Woow. Instant response.

Thanks a lot to Neetika Bhagat.

For the benefit of others who may face this in future, this works for me.

Problem lies with cli/index.php permissions. Seems that I need to set 755 for both cli folder and index.php.

And, reset the forwarders to "|/server/path/public_html/supportsuite/cli/index.php" without space between pipe symbol and path.

craigbrass · 13-09-2007, 08:35 PM

Glad you got it sorted.

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Success Offline Member Posts: 61 Join Date: Dec 2005	Not receiving tickets after upgrade to latest version. - 13-09-2007, 08:02 PM After I upgrade to the latest version, my supportsuite is not receiving tickets. I tried sending a few tickets to myself and didn't receive any. cli folder is already set to 755.

craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	13-09-2007, 08:04 PM Did you run the upgrade tool (/setup/ -> Upgrade) after uploading the files? Have you checked the error logs and if so, what do they say? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Success Offline Member Posts: 61 Join Date: Dec 2005	13-09-2007, 08:06 PM Yes, I ran the upgrade tool. Where is the error logs?

craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	13-09-2007, 08:31 PM Depends on your server. Check the root Kayako directory and also the cli directory. Should be named just errorlog. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,765 Join Date: Jun 2005 Location: Cumbria, UK	13-09-2007, 08:35 PM Glad you got it sorted. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger