 |
Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 153 Join Date: Jan 2004 | Note by system junk left over from 2.35 impex import -
24-07-2007, 06:12 AM
Ever since we used Inpex to inport all the v2.35 data into the latest version when a user submits a ticket the staff can see. Note by system www.domain.com The problem being, we dont have any custom fields for users to enter when submitting a ticket. The information being submitted has nothing to do with the user submitting the ticket. This is junk left over from 2.35 but its being randomly added to submitted tickets that the user never entered. How can we get rid of this? |
| | |
|
(#2)
|
| Senior Member Posts: 5,767 Join Date: Jun 2005 Location: Cumbria, UK |
24-07-2007, 10:23 AM
As I said in the other post, best thing you can do is contact Kayako about this at http://support.kayako.com Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
(#3)
|
| Operations Manager  Posts: 5,458 Join Date: Jan 2006 Location: United Kingdom |
24-07-2007, 12:11 PM
Closing the duplicate thread: Customers Receiving Duplicate E-Mails -------------------------------------------------------------------
|
| | |
|
| Tags |
| 235, impex, import, junk, note |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Setup PHP on a Windows 2000 server | netFusion | Technical Chat | 5 | 03-10-2007 10:01 AM |
| IMPEX fails on KB import | bear | SupportSuite, eSupport and LiveResponse | 1 | 20-03-2006 11:14 PM |
| Rogue tickets being left on our system | ferretneck | SupportSuite, eSupport and LiveResponse | 2 | 12-02-2006 07:05 PM |
Linear Mode
