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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 5 Join Date: Dec 2006 |  page blank? -
19-03-2008, 03:27 AM
really ... i'm upgranding to last version and ... 1. make download last version 2. read manual 3. upload files [except config.php] 4. when I access /setup ........... page blank  what i make wrong? all the best joao barroca |
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(#2)
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| Community Moderator  Posts: 889 Join Date: May 2005 Location: Henderson, Nevada |
19-03-2008, 04:29 AM
and why did you upload files except config.php ? your suppose to upload config.php especially since there are bunch of changes. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You |
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(#3)
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| New Member Posts: 5 Join Date: Dec 2006 |
19-03-2008, 05:33 AM
Quote:
I read the manual of supporsuite .... and there talk that! we don't overwrite config.php ...... I need re-edit and upload??? | |
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(#4)
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| Community Moderator Posts: 889 Join Date: May 2005 Location: Henderson, Nevada |
19-03-2008, 06:18 AM
well usually you don't need to but there are a bunch of changes this time in the config.php file so yes you need to re-add your db info and upload the new one... When I upgrade mine I always upload the new config.php just in case. Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You |
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(#5)
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| Senior Member  Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
19-03-2008, 06:47 AM
Also make sure you upload the files in binary format. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#6)
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| New Member Posts: 1 Join Date: Aug 2008 |
07-08-2008, 09:16 AM
Great, "upload the files in binary format" can fix this, work!  . |
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(#7)
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| Senior Member Posts: 3,865 Join Date: Aug 2006 Location: Mumbai, India |
07-08-2008, 09:31 AM
I suppose it helped you, if so that I am glad it did  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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