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Installation & Upgrading Questions and issues regarding the installation and upgrade procedure of SupportSuite, eSupport and LiveResponse.

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  (#1) Old
AlternateImage Offline
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piping not working after upgrading - 19-07-2007, 12:39 AM

I have finally upgraded. I was using a version from August 2006. I upgraded to 3.10.2.

Everything went perfect except my email piping is not working. Emails bounce. Copy below. CHMOD to 755 for cli and index.php.

____________________________________

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/*****/public_html/cli/index.php
generated by help@aisupportdesk.com

The following text was generated during the delivery attempt:

------ pipe to |/home/*****/public_html/cli/index.php
generated by help@aisupportdesk.com ------

Usage: php [options] [-f] <file> [args...]
php [options] -r <code> [args...]
php [options] [-- args...]
-a Run interactively
-c <path>|<file> Look for php.ini file in this directory
-n No php.ini file will be used
-d foo[=bar] Define INI entry foo with value 'bar'
-e Generate extended information for debugger/profiler
-f <file> Parse <file>.
-h This help
-i PHP information
-l Syntax check only (lint)
-m Show compiled in modules
-r <code> Run PHP <code> without using script tags <?..?>
-s Display colour syntax highlighted source.
-v Version number
-w Display source with stripped comments and whitespace.
-z <file> Load Zend extension <file>.

args... Arguments passed to script. Use -- args when first argument
starts with - or script is read from stdin

------ This is a copy of the message, including all the headers. ------

Return-path: <mic@alternateimage.com>
Received: from ai.4ph.com ([66.117.56.228]:48408)
by venus.innerplanet.com with esmtp (Exim 4.66)
(envelope-from <mic@alternateimage.com>)
id 1IBItq-0005fp-0a
for help@aisupportdesk.com; Wed, 18 Jul 2007 16:25:43 -0700
Received: from localhost (localhost.localdomain [127.0.0.1])
by ai.4ph.com (Postfix) with ESMTP id 35D1D319002E
for <help@aisupportdesk.com>; Wed, 18 Jul 2007 19:01:53 -0400 (EDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Score: -1.451
X-Spam-Level:
X-Spam-Status: No, score=-1.451 tagged_above=-10 required=5 tests=[AWL=-0.720,
BAYES_00=-2.599, HTML_IMAGE_ONLY_12=1.867, HTML_MESSAGE=0.001]
Received: from ai.4ph.com ([127.0.0.1])
by localhost (ai.4ph.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id stC8mBTK6n78 for <help@aisupportdesk.com>;
Wed, 18 Jul 2007 19:01:52 -0400 (EDT)
Received: from Marketing (rrcs-24-227-32-37.se.biz.rr.com [24.227.32.37])
by ai.4ph.com (Postfix) with ESMTP id AC19B3190008
for <help@aisupportdesk.com>; Wed, 18 Jul 2007 19:01:51 -0400 (EDT)
From: "Michelle Herrin" <mic@alternateimage.com>
To: <help@aisupportdesk.com>
Subject: test3
Date: Wed, 18 Jul 2007 19:25:40 -0400
Organization: Alternate Image, Inc.
Message-ID: <00aa01c7c992$f518cd40$0801a8c0@Marketing>
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_000_00AB_01C7C971.6E072D40"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: AcfJkvQv8S8jv5iMS76w7Q6jI7xVhg==
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138
X-Antivirus-Scanner: Clean mail though you should still use an Antivirus

This is a multi-part message in MIME format.

------=_NextPart_000_00AB_01C7C971.6E072D40
Content-Type: multipart/alternative;
boundary="----=_NextPart_001_00AC_01C7C971.6E072D40"


------=_NextPart_001_00AC_01C7C971.6E072D40
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
   
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  (#2) Old
dogslife Offline
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resolved? - 03-09-2007, 11:25 PM

Did you ever get this resolved? I just upgraded to 3.11 and the same thing happened, everything works except the email parser.

Anybody?
   
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craigbrass Offline
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Posts: 5,762
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Location: Cumbria, UK
04-09-2007, 09:13 AM

I suggest you submit a ticket about this (http://members.kayako.net -> "Get Support") so the issue can be traced and fixed on your install.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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  (#4) Old
dogslife Offline
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04-09-2007, 03:23 PM

Quote:
Originally Posted by craigbrass View Post
I suggest you submit a ticket about this (http://members.kayako.net -> "Get Support") so the issue can be traced and fixed on your install.
Thanks, and I submitted a ticket yesterday, just waiting for the response...
   
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